Error: Generic error in Add Chat to Slack

[matheus.silva]

When I enter the JIra Service Management project -> project settings -> channels & self-service -> Chat -> Add to Slack

I'm getting the error:

Something went wrong. Please try again

And the URL is:

/jira/servicedesk/projects/SH/settings/chat?error=generic-error

[Fernando Eugênio da Silva]

Hey @matheus_silva ,

Things to check:

- Is your chat tools already connected with JSM? Check the Chat and Video tools configuration to ensure you have a connection done with your site

- Limit. It seems to have a limit to use Chat/Assist in JSM. The limit is around 50 projects.

If the error persists, what I recommend is to open a ticket support through: https://support.atlassian.com/contact/

[matheus.silva]

Hello @Fernando Eugênio da Silva ,

I've already configured the JSM connection with my chat tool for notifications.

This is the first project I'm setting up, so I'm definitely not reaching the limit.

I can't open support for Atlassian directly because I'm on the free plan.

This error continues to persist without any further information from Atlassian.

[Fernando Eugênio da Silva]

Got it, @matheus_silva .

I'll call atlassian team assistance and they should be able to help you trough this community post.

[matheus.silva]

@Fernando Eugênio da Silva thank you!