Community resources
Community resources
Community resources
Jira Service Management
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in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira
in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira. getting like user codes
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If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshoo...
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Where do you go to edit the pending dropdown?
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How do I put fields between Section End and Section Start in Form? I want to pop out a form when one of selections in the field is selected. Say I have a field for Software, and if software ...
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Context: We are a DevOps team operating as an extension/MSP for a client organization. Both us and the client company have separate, independent OpsGenie instances, each with their own on-ca...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have multiple approvers for any given ticket. If the ticket gets approved (or declined) and a different approver tries to approve it through their email, they get an error message. Is there a way ...
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It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots. The images appear but are a "darker color", and when trying to save the comment, I get a gen...
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Is there a way to authenticate a background/headless application to the Jira Cloud Assets REST API at https://api.atlassian.com/ex/jira/\{cloudId}/jsm/assets/... when the app has no UI and no permane...
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When I click. On Video Record it says it access storage and nothing happens.
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The ai agent overlaps with the prompt. Not sure how to fix it.
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Hi everyone, I’m trying to understand the best way to keep only Jira Service Management Standard active on our Atlassian site, without using the full Service Collection bundle. Our current need is ...
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I have been searching endlessly for support from Atlassian to help migrate our ops genie environment over to Jira Managed Services to no end. your customer service form doesnt work with our ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Product/Version: Jira Software 13.3 (DC) Jira Service Management 11.3 (DC) Assets No additional plugins (no ScriptRunner) Background I am trying to build a reliable reporting ...
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How do we remove the Jira branding- 'Powered by Jira Service Management' ? We upgraded to the Premium plan but Atlassian's customization options are so limited!
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adding jira service desk error We experienced a technical problem while trying to load this page for you.
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Hi everyone, I have implemented an auto-assignment solution in Jira Service Management (JSM) using Assets and Automation, and it is working as expected. Current Setup Created Assets object ...
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Since launching Assets Data Manager, we’ve received a lot of feedback from our community. While the power of the tool is undeniable, many of you have been honest: the admin journey has been hard to n...
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Hello Atlassian Community, I recently upgraded my Jira Service Management plan to the Standard paid plan. However, my account is still limited to 100 emails and shows a message saying that the 14-da...
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When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?
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Hello, We recently created a Service Desk Portal, and one of the request types is onboarding a new hire. Only HR personnel can create this request. One field in the request is a custom f...
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We currently operate a Jira Service Management Cloud project with a public-facing customer portal used by multiple external government agencies. Today, external users can access the portal using por...
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The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through...
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What I'm trying to do is exclude these vendor alerts from the Intake Triage SLA. I've excluded it with the JQL Reporter NOT IN ("Vendor@vendor.com", "Vendor2@Vendor2.com","etc etc etc") AND "Request...
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Estimado equipo, Espero que te encuentres bien. Actualmente estamos experimentando varios problemas al usar Jira Free. Se han identificado los siguientes problemas: No se puede acceder al portal ...
- Question
- jira-service-management
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A poorly curated knowledge base produces suspect answers Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming...
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Atlassian Community Events
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| 22 | |
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| 4 |
| Subject | Author | Posted |
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| 11 hours ago | ||
| 12 hours ago | ||
| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST | ||
| January 7, 2025 8:47 AM PST |