Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, hope you can help me, I have a project called RH (HR) where we manage people records. There is another project called GDP, the area responsible to provide computers and others work fac...
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On our JSM site, we assign service requests to a custom "Assignment Group" group picker field, mostly because of the automation options available with group fields. With the official system Team fiel...
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Hello, I am trying to setup a widget. 1. The questions in the widget only include summary and email. Is there a way to include the other form questions in the widget? 2. Is there a way to add links o...
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We've configured "Issue Security" in Jira Cloud, so some issues are only visible to the "Administrator" role. If you check through the UI, everything works correctly; users with other roles don't se...
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I tried using the Linked Work items option and able to use/see fields but unable to create a Dashboard/trend series with that data. I would preferably like to track how many of our changes caused ...
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現在、JECを利用し、プライベートサーバとクライアント側の間の通信および バッチ処理を実行する仕組みの実装を進めております。 その中で、プライベートサーバー側(JEC)からJIRAの特定スペース・特定ステータスを参照し、 該当するステータスに記録が存在する場合にスクリプトを実行するという処理を構築している状況です。 (例：AスペースのBというステータスが存在する場合に、プライベートサーバ...
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Is there any way to download the complete database of all customers who have been registered in all projects?
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Hello. We are using the free version, and when one of our team members attempts to log in to an account with specific space permissions, the login screen keeps spinning indefinitely before displaying...
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I would like to ask about how to create fields. I want to create fields like the following, but I’m not sure which options to select or how to configure them. 1. Tickets that have been open for m...
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Our instance has over 2000 of each. What do other admin do to try and clean up ones that aren't used, etc? Or are there suggested ways to keep it from getting this bad? Our users sa...
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Hi, Is there a way to prevent a user with access to an Object Schema from being able to export the data? We are integrating Assets functionality to enrich our JSM Issues with additional information...
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Hi, I have the request to assign workitems to a group-member, due to the fact that assisning to a group is not possible. Reason for assigning to a group-member is that, if an application owner chan...
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I've set up my workflow to use Approver Groups as my approvers. I've found the Customer Notifications in Space Settings for notifying those approvers, and I can only choose Approvers, not Approver Gr...
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The option to change the portal introduction/description is not available to be in the new design. I have contacted the JIRA admin and they are not seeing it either. I have project admin access. If t...
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Hello, i am currently trying to connect PRTG to Jira Operations to create Alerts. We followed the documentation to set up the notification template in PRTG and set up the Integration on JSM. W...
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When inviting customers to our JIRA-portal, they don't seem to receive an invitation email. Though the customer shows status "invited"
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I am using JSM as standard version. I have configured for outgoing mail handler as our domain id instead of jira@inspheresolutionscloud.atlassian.net. Also mailed by and signed by should be from...
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Hi everyone, I’m trying to configure a custom From address in a Jira Automation rule within a Jira Service Management (Cloud) project, but I’m unable to select my company domain email. When I creat...
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It shows you don't have access to view this project. Note I'm the owner and administrator to this project
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Hi everyone, I’m looking for some guidance on apps or plugins that allow deeper customization of the Jira Service Management (JSM) customer portal in Cloud. We would like to customize: Visual des...
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Administrator of Service Desk Team is trying to assign a new team member (with role - Service Desk Team) to a task, but can't do it. There is an error window "We couldn't update the Assignee value"....
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Tl;dr: Sign up now to access Rovo Service and try AI-generated onboarding to help your HR teams make every new hire feel organised and supported. Hi everyone! We’re excited to offer you early acc...
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Currently replies to customers and notifications to customers are being sent from jira@ourtenant.atlassian.net instead of itsupport@ourdomain.com.au - Is there anyway, if so how, on setting up so it ...
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Hello. I was successfully using JSM. At some point the confluence, Jira, and JSM apps on my site became inactive so I reactivated them. I can see Jira and Confluence. I can also see the spaces origin...
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Update as of May 11 - this opportunity has now ended. Thank you for your consideration! 👋 Hi Atlassian Community! Are you using Jira Service Management? We'd love to hear about it! Share your ...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| 10 hours ago | ||
| May 4, 2026 10:30 AM PDT | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST |