Cannot Add A New Image / Screenshot When Editing A Ticket Comment

[Eric Rising]

It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots.

The images appear but are a "darker color", and when trying to save the comment, I get a generic error and it never works.

"We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor"

I can then always create a new comment to get the image/screenshot to save.

Rovo claims this is a "known limitation" and that I should upvote it in the forums, but I didn't really see a similar post when searching.

What gives?

#EndRant

[John Funk]

Hi Eric,

It really wouldn't be a forums thing to upvote - that would be a JAC ticket. Ask Rovo (or another AI) for the JAC ticket link for the known limitation. 

[Eric Rising]

Ah yeah, I asked Rovo for specifics but it didn't help. Oh well :(

[John Funk]

See if this lines up with it: https://jira.atlassian.com/browse/JRACLOUD-97742