Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot Add A New Image / Screenshot When Editing A Ticket Comment

Eric Rising
May 13, 2026

It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots.

The images appear but are a "darker color", and when trying to save the comment, I get a generic error and it never works.

"We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor"

I can then always create a new comment to get the image/screenshot to save.

Rovo claims this is a "known limitation" and that I should upvote it in the forums, but I didn't really see a similar post when searching.

What gives?

#EndRant

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events