Can Atlassian Assist give the automated reply after creating the ticket

[srinivas_karthick]

If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshooting steps

[Christopher Yen]

Hello @srinivas_karthick ,

What you're describing can be done by enabling a Rovo agent in your Slack channel and/or customer portal, though in chat it won't have the same form selection experience as assist you can have the Rovo agent attempt to deflect using internal and/or external knowledge and then provide the skill to raise a ticket if necessary