Community resources
Community resources
Community resources
Jira Service Management
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Is it possible that if I select “Closed”, the resolution is then automatically “Closed”? Because now I have double work: A closed ticket, I still have to assign the resolution “Closed”.
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i want o add a customer to a project but i cant find the "customer - organization" icon in the sidebar, this happened after the new version.
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Like i have usecase for single resource currently want same under one dashboard for all different projects. Like if email is coming for it.support@gmail.com should create a tcket for the same and as...
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I want to end my trial of Service Management early. The project has been deleted, but when I cancel my subscription, an error occurs. There are no additional error messages. Please cancel my subscrip...
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We would like to set up an automation that reminds customers about their tickets in 'Waiting for Customer' status. We would like to send a message when the is in 'Waiting for Customer' status f...
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Can we have multiple emails ids for receiving multiple issues? Once issue is received, can we automate things so that it gets assigned to the respective assignee?
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Hi everyone 👋 I'm running into an issue with the way asset object search works in the Jira Service Management Customer Portal when using a field based on Assets. The problem is: search results are...
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Hello everyone, I am wondering if there is a way (Or setting) that I can edit where, when a user creates a new object under Assets > Schemas, and adds in the Supplier, the Supplier information ca...
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I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to ge...
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i am using atlassian python api for my software developement for jira integrations in free trial iam able to list projects,issues and create issue and couldnt do any more further like ...
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Hi all, I think I'm misunderstanding the permissions set. So basically I have a ticket made with 1 account, I then added my other account as "Share with" who is a customer but thats it to the ticke...
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I am trying to edit the work flow for one of our project where i have been assigned the correct permissions: However, when i go to the workflow there is no option to edit it: ...
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I am working with a new feature of JSM (Playbook) and are working on to fully automate the P1 incident handling process within JSM. So far I've created two automation rule for play book; 1st: An aut...
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Hello team! I've been working on setting up a help desk and configuring automations for different priority levels. I’ve noticed that each SLA runs based on the work item's priority is working. Howeve...
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I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I am a new Jira admin and setting it up for my company. though I am setting the status of my tickets to Done, it still stays in open queue. in the queue setting it is filtered by Resolution...
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Hello, i inserted this query project IN (MNYCO, MBYDB, MPD, MPDTTPI, MPSR) AND updated <= -30d if i run it in the automation it shows this: (project in (10284)) AND (project IN (MNYCO, MBYD...
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Hi Team, I hope you're doing well. I am currently unable to find the Global Time Tracking option in my JIRA settings, which is preventing me from effectively tracking my developers' working hours a...
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I'm trying to improve the audit log readability for various automations and was wondering if there is a way to add values to the audit log with a line break to make large blocks of text more readable...
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In one of my JSM templates, I have the "multiple users" field present in my Form. When my end users attempt to use this field and create a ticket, the "multiple users" field does not show any values ...
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I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.
I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.Currently, we have the following items in English based on our analysis, and we would like to chang...
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I've been having an issue with getting an automation to consistently set a field on an Asset object record. I've looked over many posts here, checked documentation, etc. but for some reason I still c...
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Working with Jira 9.12.22 / JSM 5.12.22 Data Center How can I view the list of watchers of an object in Assets? In Assets there is a button to Start/Stop Watching an object. I can click that and ...
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Hello everyone, I'm struggling with getting reports to work in Service Management module. I'd like to pull a custom report 'SLA met vs breached' but all I can see is message 'There are no series in...
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Today we started facing a challenge. We have integration in place so that a service request gets created automatically once someone sends an email on a specific email address. Afterwards, if someone ...
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