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Can we let customer users use Loom in JSM Cloud to create tickets

Katrina Meyers
Katrina Meyers
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May 11, 2026

The Report a Bug feature has been super powerful for us to use internally.  Can we enable this for JSM external users so that our customers can create tickets this way when creating them through our portal?

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Like Christopher Yen likes this
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Dan Breyen
Dan Breyen
Community Champion
May 11, 2026

Hi @Katrina Meyers this sounds a lot like JSDCLOUD-15840 .

Feel free to comment on it, vote for it and watch it for updates.

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