Community resources
Community resources
Community resources
Jira Service Management
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I was approached by a person in a Discord (DC) server who offered me a job. After that, I was contacted on Telegram by someone claiming to represent Atlassian, saying they had 300,000 customers. The...
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In a Jira service management (cloud based) a work item can have fields which do not contain values. Thus these fields are on the block "More fields" which is fine. The issue is, that not all u...
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Hello. Is it possible to disable notifications by each customers? I wanna exclude the customer who are in "Request participants field" of each ticket from ALL notifications, but internal/customer n...
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Hello there, We have an use case that I wanted to challenge with some other Jira Service Management and Software admins. We are using Data Center solution for now. So we have our L2 receiving in...
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Hello Team, I tried creating an automation which goal is to look for tickets that were unassigned. I used a time based triggering condition for this automation where it says When Sche...
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In Jira https://calypso-jira.atlassian.net/jira/people/623b8970ee1b5a007028f8c0 when i go under manage accounts, i am unable to change my email address. From past 2 days i have stopped receivi...
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Hola soy nuevo, quiero hacer una interfase de solicitud de tickets internas, algo sencillo, los usuarios hacen la solicitud esta se manda al responsable de atender le llega por correo y se va da...
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I have integrated Opsgenie/JSM with our Microsoft Teams tenant, granted admin consent to the permissions, installed ChatOps in Teams and can action (acknowledge/close/assign etc) alerts from a specif...
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Hi, I have a job which creates OpsGenie alert based on certain checks. It works fine. In production I see the alert created but we dont see the alert coming into the OpsGenie board for the support...
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- cloud
- opsgenie
- opsgenie-cloud
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I am attempting to follow the steps in this document: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-prometheus/#Add-a-Prometheus-integration But I do not know ho...
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Hi everyone, I have a question about how licensing works in Jira. I currently have premium licenses for Jira Service Management, and I've noticed that I can easily create projects for Jira Software ...
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Hi, I need to retrieve a deleted field and its historical data that was present across stories/tasks/etc.
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Good afternoon everyone! I am implementing Jira in my company and currently have a Jira Service Management license. However, I need to create a new project in Jira to organize support requests for m...
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In jira automation rule, I am unable to extract a accountid attribute from "SendWebRequest" response
Through "send Web Request" action in Jira Automation, I am accessing a AzureAD provisioning API's for user details, I can see "{{webResponse.body}} does give an output with user details, I want to ex...
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This email is from "Atlassian <no_reply@am.atlassian.com>", where this account shall be paid and handled by my company. Thanks!
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How can we efficiently find reports with empty schedules or missing phone numbers from team members to avoid unnecessary looping? Previously, we had a "users" tab for easy access to phone numbers, bu...
- Question
- opsgenie
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Hi, does anyone know if there is capability for phone call routing and how it can be achieved? Specifically, what we are trying to do is when our customers call in, it routes them to an AI that has t...
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Hi Guys, We want to have our internal team members create tickets and report issues within our native app to JSM. And we can then show comments and status updates on that ticket and th...
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Hello, We are using Jira Service Management and have a project set up as a Service Desk. In the left-hand menu, there is a Customers tab that displays a list of customers. Some of these cust...
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I want to know if we can customize the internal notification messages from a project. I cannot find information about it
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It has been a while since we've onboarded a new account. The instructions we have are no longer relevant and I'm having a difficult time finding our new project's billing ID. Where is that located?
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Hello Team, I’m currently using Jira without any issues, but I’m facing a major access problem with some of my co-workers. Although I can log in and work on the project, my team members—who belong ...
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Is it possible that if I select “Closed”, the resolution is then automatically “Closed”? Because now I have double work: A closed ticket, I still have to assign the resolution “Closed”.
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i want o add a customer to a project but i cant find the "customer - organization" icon in the sidebar, this happened after the new version.
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Like i have usecase for single resource currently want same under one dashboard for all different projects. Like if email is coming for it.support@gmail.com should create a tcket for the same and as...
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