Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We will soon start using a custom email address for our team-managed JSM project. I would like to know if the default email address (@domain.atlassian.net) will still be active while th...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
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Hi Community 👋 Quick thought: customer sentiment is already available in Jira Service Management (Positive / Neutral / Negative). It’s useful, but right now it mostly stays as a “nice signal” on...
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I am missing a queue number in JIRA SERVICE MANAGEMENT. I think it is deleted by someone. How do I restore and view it? Rodrick
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I want to start using service accounts to make REST API calls in some scripts, but first I want to test using Postman to make sure I have all the correct permissions setup. I created a service...
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I created a rovo agent who has access to our service management and our knowledge base. When a customer is on our portal, he sees the wiki and the available request types below. The agent only appea...
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Hello, I've got a problem I do not know how to solve. Our tickets can be escalated via an manually triggered automation rule. If the rule runs, the ticket state is transferred to 'Escaleted'. One con...
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Hello, I am currently trying to follow the procedure described in this article: “New Team Member Needs Admin Access After Site and Org Admin Leaves Company” https://support.atlassian.com/atlassian...
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I am getting the following error and doesn't load the content.: Hash 1KADKCL Trace 4d5c7f2de10744ccb1bc4684fe650f34
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We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT wor...
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Hi everyone, I’m currently in the app publishing review process, and a ticket has been assigned to me (Ticket: ECOHELP-107591). However, I’m unable to access it — I receive a permission error / the ...
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I have an org with 2 sites, but 1 of them has Jira Service Management that we tested and decided not to use, then we removed it from the App (many months ago) but the site still exists and can't dele...
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Today a customer opened a ticket via e-mail, which 99% of our customers prefer to the portal. I created a public comment that I would engage this afternoon, which should have sent her an e-mail. Shor...
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Is it just us or is everyone else being impacted by all of these changes that Atlassian is doing in the Cloud? I feel like we are constantly getting performance issues (Automation failures due to iss...
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Hi, I have a service desk portal with multiple forms. I have a specific form which I want to be visible to users, but the user should NOT be able to click "create" I have tried adding a script on t...
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Hello :) we are trying to use an automation to automatically fill the "Organizations" field in JSM work items. This is due to the customers not always using "share with organization" and the inabili...
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I'm looking to create a notification policy where I can apply both - delaying until 9:00 AM next Weekday OR - delaying until the count exceeds 5 within 30 minutes...
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I keep reading that there is supposed to be something called Jira Customer Service Management included in my Jira Service Management Premium Cloud licensings, but I can't find anything in my tenant t...
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I have created a help center that is working perfectly with a portal. The portal is a ticket submission that works great. I am developing a knowledge base via confluence and have linked them properly...
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Hi all - I am a project manager for a marketing and creative team. I manage all of the requests that come from product marketing, performance, engineering, etc. to make sure they follow a content/cre...
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I have a work type called Blog that after it has been Done (or on our board Published) for 6 months, I'd like -- 1. The summary to update to: [6M Review] {{issue.summary}} 2. The status to upd...
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I am simply trying to update a custom field. It is currently set as a Group Picker (multiple groups). There is a new group I need to add to the picker field. However, I see no way to do this. If I go...
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Hi everyone, hope you can help me, I have a project called RH (HR) where we manage people records. There is another project called GDP, the area responsible to provide computers and others work fac...
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On our JSM site, we assign service requests to a custom "Assignment Group" group picker field, mostly because of the automation options available with group fields. With the official system Team fiel...
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| Subject | Author | Posted |
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| 4 hours ago | ||
| May 4, 2026 10:30 AM PDT | ||
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| February 5, 2025 9:31 AM PST |