Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am using Jira Edge Connector in an automation rule to call some remote script. I am running the script on my machine in Docker. The connectivity etc is working and I can see t...
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I was using Ops Genie in mobile to view the alerts. From yesterday onwards I am getting the below error and am not sure what's the reason behind it. Your device needs a hardware-backed keystor...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Can i List my free Cloud products on other places in addtion to Atlassian Marketplace. Or it must strictly be on the marketplace only?
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Hi everyone, I just hit a roadblock trying to set up an automation that creates a JSM issue. Maybe I'm overlooking something here, maybe someone here has an idea, how this could work. My use ...
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Hello, I am currently attempting to use Jira Automation to enable the automatic creation of Customer Request tickets (in JSM) for each of our clients based upon tickets that are create...
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When you access Jira's Epic Card, the sub-work status bar is exposed at the bottom, but the card lis
When you access Jira's Epic Card, the sub-work status bar is exposed at the bottom, but the card list is not exposed.
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Hey everyone, I'm Dario Schiraldi, having trouble with an invitation I received – I can't seem to access or accept it. Has anyone encountered this before, and if so, what did you do to fix it? Any s...
- Question
- halp
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Dear all Just a quick question, do you know of a method for: Me as a Customer I go to the list of requests in the customer portal and by default I have set the filter to Created By Me I wo...
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I am attempting to configure a portal that has multiple knowledge bases attached such that I can present relevant knowledge to users based on their role or department. All customers to the port...
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I want to add a custom action to alerts or alerts fitting a criteria. (Not with Opsgenie but with JSM Ops). My end goal is to have custom buttons when Atlassian ChatOps posts an Alert to a Teams Chan...
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With the JIRA Cloud app, how do you add it's numbers to your contacts so you know it is JIRA calling?
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...ncluding "Time to resolution" = breached() does not change the results at all. The same thing is true if I utilize everBreached() instead. If I use "Time to resolution" > elapsed (8h), the report d...
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Do you have developer documents on how to GET JIRA timesheet data to POST NetSuite timesheet data automically in an existing project in NetSuite? This would be utilized via BOOMI.
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I'm looking to migrate my OpsGenie support over to Jira Mgmt. Looks like I have already done the account side and everything and I selected the Standard level, currently on the 15 day trial. Looking ...
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I am aware of how to hide tasks with JQL on boards, however I would like to hide completed tasks when looking at an individual work item, creating a cleaner visual when reviewing items that might hav...
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Hey JSM Community, Customers / Requesters are asking if it is possible to attach images / files in the portal form paragraph fields. These are custom fields set to use the Wiki Text Rendere...
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I'm trying to find out who activated or sent the invite to a user we don't recognize, called raodmap@. How can I access the user activity logs?
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Our HR department would like our team to take over reaching out to staff for their shipping address. We recently started using JSM and I'm not seeing a clean workflow for this. Any suggestions?...
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Hi everyone, I need some help with Jira Service management. Something strange is happening inside our project. Without the interaction of the customer the ticked is declined. How can ...
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Hello, Our customers always have to specify dates when opening a request. They would like to input the dates in the format of "ddMMyyyy" to reduce the number of characters that need to be typ...
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In our project we have the “Operations”, I have had a look at it. So there's a calendar and then there's the “Services” tab, I don't quite understand what it's there for. There is the following page:...
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Is there a way to get an automation where you put {{now.mediumDate}} to be day first? rather than MMM DD, YYYY
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Hi everyone, I’m setting up a Jira Automation rule in my EST jira project to re-route newly created security issues into the appropriate team backlogs. Our security tool creates tickets in...
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Hello, I have a script which does not allow a user to chose Start Date later than End Date. Whenever they do it, it displays an error message (see on screenshot) on top of the page. How to s...
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HI Expert, I am using data centre edition of Jira service management, and I want to extract report for rejected requests and who reject it
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