Community resources
Community resources
Jira Service Management
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I'm specifically looking at how to prevent automation messages from sending over the weekend, and how to prevent automatic transitions (like moving to backlog) over the weekends. I notice that transi...
- Question
- automation
- jira-service-desk
- notification
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I have been using the Automation for Jira for jira service desk to send auto-reminders to my customers if they have not responded in X days. One of the biggest complaints from my customers is that th...
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We are looking at using Jira Service Desk to help manage requests we receive and which are then subsequently uploaded into 1WorldSync. Would love to know if anyone out there is using JSD and ho...
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I'm an admin for a cloud-based Service Desk project. For a variety of reasons we do not want our clients to select the issue type (bug, enhancement, task) or the priority when they submit support req...
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I would like the call to appear to the customer who is taking care of the issue.
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Hi Team, We want to know the who has activated service desk.
- Question
- jira-service-desk
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When as a user I am giving below data, system is displaying the 'Bad Request' page.
- Question
- jira
- jira-service-desk
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hello have a service desk and software instance of JIRA, how to have the status of my tickets on jira software on my Jira service desk. Thank you for your help
- Question
- jira-service-desk
- jira-software
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Hi, in our atlassian-jira.log there are several warnings about a transisition: <date-time> http-nio-8080-exec-9 WARN <user> 680x1098321x1 xxxxxxxxxx xxx.xxx.xxx.xxx,0:0:...
541 views 1 0 Deleted user June 28, 2019 -
Good morning, I am doing an integration between JIra and another tool by email. One of the requirements is that we send in the subject and in the mail body words between # as for example / ## CAUT-IN...
- Question
- jira-service-desk
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Hi, I am working on POC with JSA and want to create ticket only when it match certin keyword in email subject line or body.. for example..if mail subject line have word alert . If key word does not ...
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Hi i got this message when i'm trying login into jira service desk "Something has gone wrong after our team has been notified.if the problem persists,please contact atlassian support" co...
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I noticed the following error when submitting very large request via the JSD Customer portal: I also noticed that emailed support requests get truncated so they do not exceed rou...
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Hi, I have a default English language and a French secondary language setup. When an English reporter receives a notification from a French user, the email would be in English but the Status w...
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I'm trying to recreate a form from another application. When the form is filled out there should be a CC list of users who get notified who can view the form (read-only). And there should be another ...
- Question
- jira-service-desk
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Can we print an issue from the view issue screen any longer? On the old view we had that option. I know we can go back to the old view but I want to know if moving forward we will still h...
- Question
- jira-service-desk
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The notification number on the bell gets cut off when viewing Jira in IE 11
- Question
- jira
- jira-service-desk
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I have multiple AD user directories setup in Jira service desk but when we open a new case or comment on an issue, the users in a particular user directory do not recieve any notifications. I have t...
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Using a free account at current. do i need to upgrade? If i upgrade, will others that use a free account, still be able to access my shared boards? I have the APP, but i mostl...
- Question
- jira-service-desk
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When I send test emails to support@mydomain.com JIRA never creates a request for the emails. I can validated that the emails are being delivered to my support@mydomain.com address, and that so...
- Question
- jira-service-desk
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Good Morning, I am having problems with the jira service desk, when we make any action in issue the screen is loading and nothing happens, the change is updated, but the screen still in frozen load...
- Question
- jira-service-desk
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I have two service desk projects. One for our internal team and another one for customers. What's the best way to allow all team to access the internal service desk without exposing it to our extern...
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Updating the issue's position failed The requested board cannot be viewed because it either does not exist or you do not have permission to view it.
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We have this problem which affects our customers. When they create a ticket, they add as CC multiple persons. However, when our team replies through the ticket, Jira doesn't have this list as ...
- Question
- jira
- jira-service-desk
- jira-service-desk-cloud
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Here is my code but it is not working.. please help import com.opensymphony.workflow.InvalidInputException import com.atlassian.jira.component.ComponentAccessor; def customField = ComponentA...
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