Community resources
Community resources
Jira Service Management
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Hi to all, i've configured a transition screen with the Attachments system field among the others. Unfortunately, when the agent add an attachment in the transition screen, it doesn't show the opti...
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We use JIRASD for incidents and service request. We want to send out the customer satisfaction survey to only incidents created within the SD project and not to the Service requests. These are setu...
- Question
- jira-service-desk
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when I add an email address for jira , I receive this error: Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connection refused (Connection refused)" Chec...
- Question
- jira-service-desk
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Is it possible that only one user of an organization can see all issues in the customer portal? The idea is that all users are in one organization, but can only see their own processes and one user ...
- Question
- jira-service-desk
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Hi folks, we setup Jira servicedesk to create tickets from outside if an internal mailaddress xyz@our-company.com is contacted. This works fine and as it should. But this mail-address is us...
- Question
- jira-service-desk
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Hi all, is there any way for me to insert multiple text field entry for my table name from the form below? Right now user can input only one table name at a time and there is possibility user want to...
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Hi all, We're looking for a way to stop our agents from editing comments made and shared to the customer, since we would rather they make an amended comment instead. I know you can do this fo...
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What permissions / settings are required such that Customers can only see their own requests / issues? Note; our project portal allows any customer to sign up for an account and submit a req...
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How do we modify / customize the customer account creation email? Subject: [JIRA] Your account was created!
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Is there any way to perform the JQL search on the Customer Request Category in Service Desk? Note: Don't get it confused by Customer Request Type in Service Desk. Check Image.
- Question
- jira-core
- jira-core-server
- jira-service-desk
- server
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how does a service desk agent create a bug from a customer issue email? How does a service desk agent link to an issue if they don't know what the issues are?
- Question
- jira-service-desk
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I've done this setup: Who can access the portal and send requests to Chattahoochee Bluffs Service Desk? = Anyone can send a request without logging in Can customers create their own...
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I have created a new hire request form and I would like a field to do a look up from active directory. For example, when they get to the Manager's Name field and they start typing the managers first ...
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I'm trying to automate the task of create and configure a Service Desk project using the REST API. The first thing is to Create Project with "Share settings with an existing project". Can someone le...
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We use very specific client information that must be entered as part of a new ticket. Our current solution is set to retrieve information from one of our databases. This is read only info...
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HI all, I would like to know if there is any way to close a ticket via email. For example, you are the responsible for a task and sending an email with @close and the issue number in the...
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We are in the process of standing up a new Service Desk instance in cloud. Is there a way to export/import the customers from server to cloud?
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I am considering the use Jira SD for my team. However, i want to know if i can currenty integrate the software with the help chat on our website https://www.ammp.io/
- Question
- jira-service-desk
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We upgraded our JIRA to the latest version and everything works except our Service Desk customer portals. They come up blank, not rendering. I see the following error in the console: htt...
- Question
- jira-service-desk
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Hi, We would like to configure our company email address to send notifications from our email address then they suggested to add dkim and spf records after mulitple problems we have added that now w...
- Question
- jira-service-desk
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I have a sample project of type "Service Desk" I have created new SLA in line of the customer's requirements, and I have deleted the two standard SLA (time to first respond, time to resolution), sin...
- Question
- jira-service-desk
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Hi, I am trying to install Email This Issue and i get info . "Problem z dostępem do pliku Email This Issue" Please help to install this extinsion
- Question
- jira-service-desk
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hi all, i would like to make my text field box side by side or horizontally rather than vertically. is there any way for me to do that?
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Scenario Customer 1 raises multiple issues on behalf of 10 different customers (Customers 2 to 11) in JIRA. Customer 1 is always set as a 'Reporter'. Once the ticket is raised, the issue...
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We currently have Confluence running over SSL on port A and have just installed Jira Service Desk on the same server which we want to use on port B. How can we use the same SSL certificate for Jira ...
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