Community resources
Community resources
Community resources
Jira Service Management
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Hello, When I create a custom field (ie. Phone Number) and I add it to a form, I can switch from "No" to "Yes", but won't update the changes. Any ideas on what's going on here? Thanks. Kevin
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We are trying to find a resolution to change the default of the comments to be internal instead of respond to customer. Is there a plugin that can help manage that?
- Question
- jira-service-desk
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So I am looking to all the possible way to switch to NextGen asap, But Service desk Next Gen seems not to have the capacity to set "resolved" on task once they are in status Done ( not even with tra...
- Question
- jira-service-desk
- next-gen
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Just that, really. Our developers use Jira for managing their agile projects. As part of those projects, they will want us (the release team) to promote their changes into test environ...
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I am able to connect the API so I can return the data in the current field, but what I want is for the other fields in the form to be populated based on the value selected. For example, I have a cust...
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How to change Group TypeRequest in the ServiceDesk Issue.
- Question
- jira-service-desk
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HELLO I 'am working in jira service desk , I want to change the name of the project . Thank for help
- Question
- jira-service-desk
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Hey, we are running a JSD and we want to disable private issues. Everybody should have to share the requests with his organisation. Do someone know how we can disable this button on the co...
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Hi I have created Groups which is a set of users who can work on particular type of issues - when a new Ticket comes in it is assigned to a Group which is a Custom field on Project - Assignee field ...
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We want a custom field Hostname to capture Server/ PC name on which issue is reported in ticket - we need it to be a lookup field where information can be daily feed in from Asset CMDB. Users can sea...
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I currently am unable to trigger the @User feature when trying to tag users in comments or tickets. I can't seem to find anywhere to enable / disable this widget and can't seem to find anywhere ...
- Question
- jira-service-desk
- mention
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Hello, search by 'Customer Request Type' doesn't work. What could be the reason?
- Question
- jira-service-desk
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Hi Team, I am trying to create /Update /Delete Jira service Desk Issue using Jira Rest Client But it failed to Authenticate. Can you please provide sample java code to create Java Service desk...
- Question
- jira-service-desk
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Hello Support Community, Could you please tell me where I can located documentation on the original color scheme for the Jira Service Desk Portal? Thank you in advance for your time and support, B...
- Question
- jira-service-desk
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Good afternoon, I want to force our customers to submit forms via the Service Center so ensure that they are completing all required fields. I do not want to provide an option to email in a request....
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I have a ticket in Service Desk and want to create a linked issue to an existing software project but I cannot select my software project in the dropdown. I checked the permissions and my user has t...
- Question
- jira-service-desk
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I have a Jira Service Desk request with lots of comments. The issue is Resolved, and the assignee submitted a comment as he Resolved the issue. My question is: I'm reading this whole slew of comments...
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I set up a mailbox (call it jira@) that I set Servicedesk to pull in from. There are some other mailboxes and aliases that forward to jira@, such as requests@ and tickets@. Some of those forwarded is...
- Question
- evaluator-resources
- jira-service-desk
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I took a position with a new company and brought Jira along with me. I had a copy of a previous backup on my machine to demo the software for my boss . I was given the go ahead to start the system at...
- Question
- jira-service-desk
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Hello, Is there a way to modify the template of the ticket request that's sent to the customer? ----------------------------------------------------------------- Example: ____________ Reply abov...
- Question
- jira-service-desk
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Looking for gadgets to report on the following within a Service Desk Project: - Oldest outstanding ticket - In and Out of predefined SLA
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Hello - We have incoming email set up but are experiencing an issue whenever one of our customers replies to the ticket. It a comment is added to the ticket and the customer receives an email notif...
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I am setting up automation (JIRA service desk feature) on sending a notification to project leads when any issue is about to breach SLAs. I want to customize the comment it puts in the ticket, curren...
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We´ve migrated our Atlassian site to another new site. Migration included Jira service desk too. Now we´re not able to set pre-configured email address to email requests. We can change part of ...
- Question
- jira-service-desk
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As I wanted to Upload a file larger than 10 MB I recognized that I have to increase the size limit for attachments. I have changed the attachment size limit from the default 10 MB to 30 MB, by...
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