Default-Users for a Projectrole not working in Servicedesk-Project

[Jakobus Schürz]

Hi!

I set two groups "jira-administrators" and "jira-systemadministrators" as default-members in the projectrole "Administrators" via "System -> Project roles -> Manage default members".

When I create a new Software/Business-Project, i can see in the projectsettings -> Users and roles, that this two groups are set, and no other user or group.

When I create a new Servicedesk project, this default-members do not work. They are not set in the Project as Administrators, instead the project-lead and the current user is set there in "Users and roles" in project-settings.

Where can i configure, that default members for project roles are also valid for servicedesk-projects?

thank you

jakob

[Andrew Morin]

Check the Application Access page and make sure your admin groups are in both Jira Software and Jira Service Desk...maybe..

https://your.url.com/secure/admin/ApplicationAccess.jspa

[Jakobus Schürz]

That's not, what i want. (But a good hint for another thing...)

Creating a new Servicedeskproject ignores default-members-setting and sets other members as defaultmembers...

I can define default members for a project role under "System -> Project roles". Creating a Software or Business-Project from scatch, the members configured here are set in the new project as members of this projectrole.

Creating a new Servicedesk project, this setting does nothing. It's ignored by servicedesk.

You can check it in "Project -> Users an roles".

[Andrew Morin]

What version of Jira are you on?

[Jakobus Schürz]

this is jira 8.0.1