PDF files index integrated KB

[Bart]

Hi,

I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the Service Desk?

[Christopher Yen]

Hi @Bart ,

So the knowledge base in JSM Cloud is powered by Confluence. If the PDFs are attached I don't think they would be indexed, if they are using the PDF Macros that embeds the PDF it may index the content but the best practice would be to extract and format the data in Confluence natively which should present the data in a better format for your customers. A middle ground may be to at least summarize the KA content into the Confluence page and users can access the PDF if further information is needed.