email notifications?

[Sudarshan Iyer]

My team currently doesn't get an email notification when a ticket is raised on Jira. How do you get emails notifications when a client sends a request?

[Jack Brickey]

what defines the "team"? Do you want everyone in your "team" to be notified or certain people? Notifications are configured in project settings > notifications. You can define who gets notified by individual, role or group.  Example...

How is your's currently configured? Does it include the individuals you would want notified?

Finally, you mention "client" I just want to ensure we are talking Jira here and not Jira Service Desk.

[Sudarshan Iyer]

Sorry if i wasn't clear.  I want 3 individuals to get notified who are part of the Level 1 team. This is for jira service desk and not jira

[Jack Brickey]

i moved to JSD collection.

you should have your Agents (3 individuals) in a role e.g. Service Desk Team and can/should include this role under the Notifications - Create. something like this...

check if they are in a role under project settings > people.