Community resources
Community resources
Community resources
Jira Service Management
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We have an automation flow that updates the status of an issue if a support agents responds to the issue or if a customer responds to the issue. If a support agent responds to an issue an email is se...
- Question
- jira-service-desk
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We are creating our service desk portal and I'd like to know if already exist templates for HR and Finance workflow. Thank you in advance
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Dear Experts, I have a use case to create a new ticket from user customer comments if an old ticket is already closed but user or customer replies to that same email thread. Can we do this using so...
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This seems to happens since the due date popup was updated to include a reminder, just a few days ago: I change a due date or add one and the follow is activated. Above all, I do not want these...
- Question
- trello
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Please guide me how do i hide project list from users like developer tester.only admin have the access to see all the project list
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i have multi-choice list of values a,b,c,d,e, i have a custom text fields of a1,b1.c1,d1,e1 when i choose value "a" from the multi-choice list it show a text field of a1 when i choose ...
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Instead of displaying an image, the message "image removed by sender" appears.
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Service Desk FSDP was setup with a Knowledge Base with tech docs. Service Desk AHT is for On Call tickets but we would like to link it to the FSDP Knowledge Base instead of having to maintain two KBs...
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Does OpsGenie have a way to monitor if a voip phone line is down?
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We've managed to leverage Service Desk for getting a change management setup to a point near using in production. But there are two big hurdles. For Standard or Pre-Approved Changes - need ...
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Evaluating Jira Service Desk. We send all support email from our individual business email accounts using our local email client apps. We don't want to change that. So, how can I change JSD's rules...
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I'm trying to export my user list but I receive an error that the export cannot occur.
- Question
- jira-service-desk
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Hello all, I am looking to configure an approval workflow in JIRA Service Desk to have users select their manager from a pre-defined list of Managers. I have added the field '...
- Question
- jira-service-desk
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hello I have a few question to jira service desk , do I need help 1 -How to make a field mandatory . 2 - I have a button with several answer how to do if one tick...
- Question
- jira-service-desk
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We are currently trialing Jira Service Desk at our very small firm. We want to continue to communicate with users seeking support with our email clients and use the service desk among ourselves to t...
- Question
- jira-service-desk
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Is it possible to use FormFlow to create a form for my requesters to enter information without logging into JIRA? I want to create this custom form to gather information before a ticket is open...
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What is the simplest way to update my current Jira Service Desk to the next-gen. Thanks in advance for any help you can provide.
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We have Issue Linking enabled in our instance, with the default Service Desk user group appearing in Link Issues permissions of the destination JSW project, however in the JSD issue, the option  ...
- Question
- cloud
- issue-link
- jira-service-desk
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Hi, We have a requirement to integrate Datadog with JIRA service Desk. When we try to establish Application link, it ask for Consumer keys etc. Could you please help us with ho...
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Hello, I'm looking for a tool or a way to monitor our jira instance, any advice? I constantly feel like it has some kind of "lag" like it takes 2-3 seconds to open a new issue, the mach...
- Question
- jira
- jira-service-desk
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Customer Portal Service Desk Request: Created date displays: date/month/year Update displays: date/month/year Is this working as design or can it be changed?
- Question
- jira-service-desk
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Hello, we want to modify the SD's portal footer page. It currently displays: JIRA Service Desk (<vesion>) - Atlassian <LOGO> We have found articles saying how to do th...
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Hi, I edited the Workflow of a project so that when a User comments on a ticket, it's status changes to "Client Response" - so that our team can quickly see if a comment has been replied too w...
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I just purchased a License für Service Desk. Unfortunately I entered the wrong ServerID while creating the License Key. How can I recreate the License Key with the right Server ID?
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