Community resources
Community resources
Community resources
Jira Service Management
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I can create a query that displays the tickets and their reporters from across the company, but I need the report to include the reporter's department as found in their profile. I don't need to...
- Question
- jira-service-desk
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We are using Jira Service Desk Cloud and I have a requirement where I need a list of internal "customers" to fill out a screen (Screen Name: SME Input Required). I have created an automation ru...
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I've just setup a new Dynamics 365 crm system and am trying to make issues in our Jira service desk visible with the CRM. I've added the Jira Cloud for CRM (Official) addon and previously ha...
- Question
- dynamics
- integration
- jira-service-desk
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...rovided, although I'd prefer not to share the HAR files publicly for security reasons. Thanks for the help!
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Then a customer or the service desk add an attachment to service desk ticket in the portal it only show the attachment path and does not allow access the the attachment see below Any ideas w...
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Before we start with software implementation we've created a Service catalog of all our services which are visible for our clients. Some customer use all Services, some just a few. In a first step we...
- Question
- jira-service-desk
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Hi to all, I would like to adapt some transition in my workflow. One of the transition is for rejecting a ticket back to "customer" if he entered something wrong. Afterwards he has to complete the ...
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Is there a way to import the tickets for existing ticketing tool to Jira along with ticket history ?
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Hi All, We provide digital services to clients via internal teams. For instance, we might build a product for team 1 that is available externally but 90% of feedback comes via the team and not the u...
- Question
- jira-service-desk
- cloud
- jira
- jira-cloud
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Hi guys. I've been trawling around the support forums and have picked up a few tidbits of useful information. I, however, seem to be missing the larger picture. Long story short is,...
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How do I configure a customer in ServiceDesk without a login? I need to be able to assign customers to incidents (and have contact details associated with that) but I don't want to assign logins. My ...
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Hey all, I'm looking to see how we can track portal page visits. i.e. I send all customers to my portal to file a ticket, but want to know out of X visitors how many actually filed a ticket? Lo...
- Question
- atlassian-support
- jira-service-desk
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Our team is using a new instance of JIRA Service Desk Cloud (Jira Service Desk Application 3.3.0-OD). We are running into an issue where replies to an email chain creates a new JIRA task. This seems...
- Question
- jira-service-desk
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I am reaching out to the community looking for a solution. The problem, I have a rentals system in jira that works on work orders. Picture that we have a jira work order site for booking roo...
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Anyone know why this is happening or where the setting is? I've adjusted the notifications that go out, but the ticket's history still shows I've done all the updating to each ticket, yet assigned to...
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When we set our trouble ticketing up in Jira Cloud we used the Basic Service Desk template. That is no longer available: Old Now: So which of the new ones i...
- Question
- jira-service-desk
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Hello! We are utilizing Jira Service Desk as our one stop for customers to get all the support they need. They are currently accessing this through a button on our UI then being redirected to ...
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The Opsgenie provider was retired by Hashicorp because nobody was willing to own it. The Pagerduty provider for Terraform is massively popular and well maintained and it would be nice to have the sam...
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My team currently doesn't get an email notification when a ticket is raised on Jira. How do you get emails notifications when a client sends a request?
- Question
- jira-service-desk
- jira
- jira-administration
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You've created lots of new Custom Fields. Now you want to associate them with the same screens. Field Configurations > Actions > Screens > Scroll down the list and click the check boxes for...
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Although customers are selecting a specific Request Type in the customer portal, after a ticket is created it always shows the request type as Desktop/Laptop support. The selected Request Type is a c...
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Hi! I set two groups "jira-administrators" and "jira-systemadministrators" as default-members in the projectrole "Administrators" via "System -> Project roles -> Manage default members". ...
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Dear Lovely Community, i was using Jira on windows and updating it was a 2 minutes processes. Now that i have switched to linux i can't find a way to update jira version i have ...
- Question
- jira-service-desk
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Hi :) I have configured email request in JSD project and emails are converted to issues in JIRA. Today I saw that emails where someone put in CC my tech email address (this email is configured as em...
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Hi, we have currently set up two projects, both with their own agents and own complaint tickets etc. For the first project we've managed to setup link with customer portal (and ...
- Question
- jira-service-desk
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