Jira Service Management

I have renewed Service Desk license, How can i update it to my Jira instance.

• Question
• jira-service-desk

When I select to add a new automation in JIRA Service Desk, I am presented with a dialog with list of templates, but when I select one and press Next, nothing happens except the dialog closes. Am I ...

• Question
• automation
• jira-service-desk

https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-feedback-790791332.html I want to add the team rating series but I'm not sure of the JQL statement: custom+rep...

• Question
• customer-satisfaction
• jira-service-desk

When creating an SLA rule in the automation section, I need to amend the default time in the "then" box. It currently gives remind 60 and 30 minutes and breached. We have a 15 minute initial respons...

• Question
• automation
• jira-service-desk
• sla

Which format and how much size of file can we use as logo for JIRA Service Desk customer portal? I tried to set our company's logo of PNG as the custom logo, but a white space was appeared at the lo...

• Question
• jira-service-desk

I have set up a service desk and I am getting issues via our support email address. some show up with reporter showing an email address others do not. What I really what to know is... If I create a J...

• Question
• customer
• email
• jira-service-desk
• reporter

 I have a  custom field named "due day", the SLA will calculate the day from right now to the "due day" which the users pick up. How can I do that?

• Question
• jira-service-desk
• sla

Can users with Service Desk Customers project role receive notifications of all status changes for non-public projects? These are the only notifications customers receive when SD notifications are O...

• Question
• jira
• jira-service-desk
• jira-service-desk-cloud
• notification
• status

Quotation from this page: If the Notifications setting for JIRA Service Desk is disabled,  the JIRA notification scheme works as defined for all events and users (including customers). Here I...

• Question
• documentation
• jira
• jira-service-desk
• jira-service-desk-cloud
• notification

I want to set the SLA based on the date of custom fields. The document https://intenso.atlassian.net/wiki/display/SPFJSD/SLA+Operations seems that I can do that . Just need to add the post fun...

• Question
• sla

Good afternoon all, I'm very interested in using JIRA Service Desk. On YouTube and this site I've searched for the time accounting function to register time for each (internal/external) response. I ...

• Question
• jira-service-desk
• sla
• time
• time-tracking

This question is in reference to Atlassian Documentation: Troubleshooting issues with request types If customers send issues via email they automatically create a service desk issue in the IT Help R...

• Question
• jira-service-desk
• request-type

This question is in reference to Atlassian Documentation: Making queues for your service desk teams Ask your question here...

• Question
• jira-service-desk
• documentation
• queue

Since upgrading to JSD3, new issues created via email have the support email account which JSD is monitoring, added as a request participant on every issue (it seems to add all "CC" and "To" addresse...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Confluence 5.9.1-EAP05112015V2 Release Notes I have trouble understanding exactly why this feature is being introduced. In what cases is thi...

• Question
• confluence
• jira-service-desk
• knowledge-base

This question is in reference to Atlassian Documentation: Customize your service desk channels Ask your question here...

• Question
• custom-field
• jira-service-desk
• notification

Hi, Is it possible or on the roadmap to have the ability to set a custom message in the help center?  I am thinking for system outages like email is down or something is offline users could see...

• Question
• jira-service-desk

In the latest version of JIRA SERVICE DESK, I would like to know which are the options to customize/localize the email notifications content. Any hints will be appreciated.

• Question
• jira-service-desk

Hi, We're a growing managed IT services provider, looking for a kanban solution to manage our service desk workflow. Seeing that we don't currently use any of the JIRA platforms, I'm interested in l...

• Question
• jira-service-desk
• kanban

We just upgraded to service desk 3.0 and JIRA Software. When a user attempts to upload an attachment from the customer portal, they receive the following error: Cannot attach file: Unknown server er...

• Question
• jira-service-desk

I'd like to understand how the billing for the service desk will be changed.   Currently we have two agents, four administrators, and 20+ customers. We currently are paying $150 for service d...

• Question
• billing
• jira-service-desk-cloud
• licence

• Question
• jira-service-desk

I'm currently on Service Desk 1.0 licencing. Where can I find a table with details of what the agent and JIRA user roles will be able to do on 3.0? The generic statements in the migration hub like ...

• Question
• jira-service-desk

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi. I encountered a problem, that I need to send an email notification to my service desk collaborators ( I am an agent). I created a custom rule, when the new issue type = bug is created there is a...

• Question
• jira-service-desk