JSD email requests - issues are created from mails where email is in CC

[Sebastian Krzewiński]

Hi :)

I have configured email request in JSD project and emails are converted to issues in JIRA. Today I saw that emails where someone put in CC my tech email address (this email is configured as email request in JSD project) also are converted to JIRA issues.

Is there any option to disable this or email requests in JSD work like this?

Regards,

Sebastian

[Angélica Luz]

Hi Sebastian,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free to share the resolution here to help other people.

Regards,
Angélica

[Sebastian Krzewiński]

Hi Angelica,

Sure! Let's do this like you wrote :)