Approval in JSM

[Patrick Rodgers]

Hello! I'm trying to add an approver to an approval workflow, but the documentation seems a little out of date.

Essentially it's a pretty generic approval process, but I can not associate the field with a group or with the workflow itself. I tried following the steps here: Add a new custom field to a service project | Jira Service Management Cloud | Atlassian Support but half the options are missing. Does anyone have a way to do this? It's holding me up pretty severely. (I am an Org Admin and have the necessary access). 

[Mikael Sandberg]

Is the project you are using a team-managed project or company-managed project? The KB you found only applies to company-managed projects. Once the custom field (user picker or group picker) has been created you need to add it to the request type. Once that is done you can associate it with the approval process in the workflow.