Community resources
Community resources
Community resources
Jira Service Management
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Our agents correspond with different customer types during the stages of an issue and I would like to know if there is a way to correspond with customer B without sending email to customer A, etc. E...
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Hi, Jira experts. I am a bit flabbergasted, because of the problem I have with the validation for the "Comment" field not working in Data Center Jira Service Manager environment. I have set up an "em...
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I've tested the following JQL successfully in queues, and it works as expected. However, when trying to implement the same logic in a different context, I'm encountering an error that I can't seem to...
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Hi everyone! My recent payment failed because there weren’t enough funds on the card at the time. Now the card’s all good — no need to change it — I just want Atlassian to try the charge again. But...
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Dear team, Our In House Design team needs to create a report including the time spend (time tracking). In the process of creating this report it says that i need to access JQL. Could you please ass...
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How can i get an email to alert me of a new ticket that is created on the board, even when it hasn't
How can i get an email to alert me of a new ticket that is created on the board, even when it hasn't been assigned?
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Hi Team, In Jsm comment screen getting as default options (Add internal note) but i need (Reply to customer) while making a transition i am getting the "Add internal note" as a default option. Hel...
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unable to add some users as requested participants and not sure why. anyone any ideas? its not all users, just random ones who have same roles and permissions as users who we can add.
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Hi, I would like to add an unsubscribe link to an e-mail sent from an automation, just like the unsubscribe link from the customer notification e-mails. (The right one, which says "Benach...
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Is there a way to share a .csv or excel of a service desk queue? If there is can we automate this to be sent via email on a weekly basis?
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I am writing a code to hide the issue types and the component's for the same project its not working
Subject: Help Needed – Component and Issue Type Behavior Scripts Not Working Together Hello Team, I've implemented two behavior scripts in Jira – one for setting components and the other fo...
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Hi team, We are planning to request a special grace period for Opsgenie as part of our migration to Jira Service Management (JSM), and we do not intend to purchase (renew) Opsgenie subscription. In...
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- opsgenie
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A customer, who has previously had access (and raised tickets) in the portal is now shown a message saying that they no longer have permission. It says this customer is still 'active', and I have ask...
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Hi Community leader one of our user admins can't see side panel under created project same as mine. From screenshot, I have field "queue", "filter" a lot more. but no visible from our admin. when he...
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Hello, The service owner approval button does not appear in the requests opened by the users. When users list the requests waiting for approval in the portal, the requests with different stat...
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Dear All, As I know 2fa is not available for portal only customers and password policy also cannot adjusted for this too. so is there any way to add additional layer of security
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Dear All, I have one JSM project in jira, for this project customers i want to implement sso. I dont have atlassian guard or atlassian access subscription yet. I did not do domain verification yet a...
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Hi there, I am working in a small company and there is no project manager so that in our IT department decided to choose key users from departments as project manager. They will create change ...
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Hi there, We want to manage our Change management in Jira Service Management (Standard) with managerial approvals. We can not do integrations for departments and employees' managers list or ...
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For example, I have a form and in this form there is a question asking for the likelihood of information risk and another question asking for the impact of the risk. The user will select answer from ...
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Whenever I enable the option "Allow search for other request types" it causes the widget to curl down and become a small search box: Is there a way to...
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Hello! Is there a way to add a phone number field to the Widget? I know I can use regex on Forms custom fields, but not sure if it works on the Widget, I couldn't make it work. Using text or numb...
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A single text and numerical field that allows for multiple variables in the form of text and numbers to show a percentage split between two or more values: I.E. • VAR-A 0% / VAR-B 100% • VAR-A 10%...
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How to remove this waste of space?
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none of the tickets are appearing in the kanban board or calendar view
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| June 18, 2025 4:57 PM PDT |