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Jira Service Management
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Hi Support Team, We’ve encountered an issue in our Jira Service Desk configuration. At some point, an incorrect workflow was assigned to one of our ticket types – Account removal. Unfortunately...
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I have a client you had youth, then applied for rent. Is there a way to attach it to the same application?
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Hello all. I'm integrating JIRA to my companies web apps, and have encountered an issue regarding Creating an Issue. I had created a test project in order to play around with Creating issue...
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Hi, In our JIRA environment, we have users configured in the same way, but some of them have the "Your boards" option and others don't. We work using "Team-managed" projects. I can't find a ...
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i need a list of where i am the approver. where do i get this list?
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How can I get user email other than logged in user...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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Unable to access the JIRA PORTAL - Ticketing Boards, getting errors, is this a global issue
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Dear Team, We have faced issue while opening jira 503 error encountered please help us to resolve. Thanks & Regards
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Hi, I am using Jira Structure for leadership real-time reporting. We are using JSM as a pipeline moving tickets through a pipeline of work, ie stage 1 to stage 4. Each stage as a number ...
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For some projects in the JSM portal, not all issue types are loading in the dropdown menu. Currently, only Close and Back to Work in Progress are showing. However, I want all four statuses to be ava...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Data Center What is shown? Email...
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A small signal can change behavior. This micro badge shows “🌱 3 mg CO₂e saved” right in your issue view. You can use the same for other badges or calculate values. It’s intentionally heuris...
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Initially I had access to the Jira Service Management portal to submit requests, however now I do not have access and get the /forbidden and error message "... doesn't have access to the help ce...
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Question: For those of you running onboarding/off-boarding requests through JSM, do you use the Task and Sub-task work types, or have you created custom ones for onboarding and off-boarding? Backgr...
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Hi, i am trying to solve something "simple", but i am struggeling. I have a service request created for an affected Service X. That Service has "Service Responders" as Team A and Team B. Those are s...
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We need to get change the log in message for our project, but the Log In Message option is not showing even though I'm an admin on this project. Any ideas?
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I'm OpsGenie customer and want to migrato JIRA Service Management to handle Incoming- and Outgoing Call Routing. At the moment I don't have a JIRA Service Management Account. Do I have to register in...
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- cloud
- opsgenie
- opsgenie-cloud
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For a client who needs to register for a project, when I send the invitation (even multiple times) it responds "Subscription to invitations via email cancelled"
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Hello everyone — I’m exploring ways to use Jira, Confluence, and roadmaps to keep planning structured but also leave room for creative ideas. For example, feature planning often needs strict dates an...
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Is there a way to unmask the customer email, so the agent/admin role can see the email address of the requestor? without using automation? Currently my portal is public security
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Our org currently has Jira, Confluence, and JSM. We are actively pursuing use of AI in the environment. We want to launch a HR portal to handle leaves of absence, and want to have it HIPAA-compliant....
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Can JIRA access levels for Slack integration be further restricted than what is shown here? Will there be a way to more granularly control the various access settings? Thanks! h...
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Hi everyone. I'm working on some updates to our Jira Service Managment desk and need some help clarifying a few points. For background on my current setup: I have several different aliases that al...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |