A way to identify what is an Incident and Request quickly

[Michelle Kirk]

Hi

We are currently implementing Jira SM and one thing we have noticed and something I have not seen in another ITSM platform that you don't differentiate between an Incident and Request by Reference Number

All appear to start the same 

Is there a way to have these numbers start IN for Incident, REQ for Requests and CHQ for change 

[Marc -Devoteam-]

HI @Michelle Kirk 

No there is not.

This is the way JSM works, as it doesn't consist of modules like other ITSM tooling does.

Within JSM you can use or create any ITIL process. You can use different work types to differentiate, but not the reference.