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New JSM (Server) Project - can it be deleted from the portal?

Des Johnston November 5, 2025

Hi.  I've created a simple project that is to be used by internal agents only.  But, it has appeared on our customer portal and one of our customers has spotted it and used it :-0  Is there any way it can be deleted from the portal without impacting anything else?

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Marc -Devoteam-
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November 5, 2025

Hi @Des Johnston 

  1. For a company-managed project

    Adjust the permission scheme of the project.
    Make sure no browse permissions are granted only granted to a group that contains internal users

    Remove the browse permission for Service Space Customer - Portal Access and the role Service Desk customer to be sure
  2. For a Team-managed project, set the access to Restricted and add a group with all internal users only

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