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can we have option to assign ticket for group or teams in jira

Abilash November 5, 2025

can we have option to assign ticket for group or teams in jira,in group or teams members should assign tickets themseleves according to their availability.

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Marc -Devoteam-
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November 5, 2025

Hi @Abilash 

Yes, you could create a custom group picker field for this or use the Team field in case Teams have been setup.

Team field can only contain a single option.

Then the default Assignee field can be used so a single group or team member can bet set.

You can base your queues in JSM based on the value of the group or tram field, or create a dashboard to show based on fields which issues have been assigned to which group or team.

See this community article; How-we-implemented-Assignment-Groups 

Or see the comment from Dave Meredith on JSDCLOUD-106 

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