Email Response not added as comment to Ticket if begins with "Re:"

[Maddie Harrison]

I have done several tests with Subject lines.

My ticket Key is "SS-60", the title is "New Test for Email responses"

When acting as a customer and replying via email to updates on this ticket I have tested the following subject lines:

“SS-60” -> response was successfully added as comment to ticket

“RE: SS-60 New Test for Email responses” -> response failed to add as comment

"“SS-60 New Test for Email responses" -> response was successfully add as comment to ticket

"Re: SS-60” -> response failed to add as comment