Community resources
Community resources
Community resources
Jira Service Management
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I have work items currently coming in automatically through email. But they are coming in as issue type - Software issue and request type of investigate problem. I tried to create an automation to s...
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We want to setup JSM so that anybody (within our company domain) can create requests via the Portal. We need them to be able to add 'Request Participant' at the time of Request Creation. ...
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Hola! Necesito ayuda para ver que permiso me falta para desvincular un proyecto del centro de ayuda soy administradora de la organización pero no me aparece para seleccionar "Desvincular" Gr...
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I want to have the hostname support.mycompany.com point to mycompany.atlassian.net. I set up a CNAME record, which was what we did previously, that points to that, but it doesn't seem to work. What ...
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Situation: I am working on a workflow with two consecutive approval statuses A and B. I have activated the email notification “approval required” under Customer Notifications. When the ticket changes...
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Hello Atlassian Team, I’m experiencing an issue with a user who is unable to create tickets via the configured support email address. The user receives a bounce-back message indicating that ...
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...reated, and the public comments being sent by the "Assignee" works, but the public comments made by an ADMIN of the Service Desk Project don't get sent. The comments made by both users (Service Desk T...
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the Jira Cloud for Google Sheets extensions doesn't "Get issues from Jira" at Schedule, only The manual "REFRESH ISSUES" trigger works. Until about two weeks ago the schedule trig...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am trying to add a workflow validator to check that there is at least one linked issue. This is fine, I can do this. Where I am stuck is I only want the rule to run where the "Linked Iss...
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I have built a rule that closes a work item when the SLA breach date is reached and when the status is set to “Waiting for customer”. Then the ticket is closed and a comment is written why the ticket...
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Hi, How or where is the “default language” for the chat with the Virtual Agent in the Help Center and in projects set? The default language of my Jira as a whole is set to German (General S...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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Hi everyone, I'm working on a Jira automation that sends an email listing tickets by category. The section for Unassigned Tickets works as expected. However, the section for Unresolved Tickets doesn...
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Hi dear community, I want to invite user as an agent, but it seems like the "Invite" button isn't active. Do you have any idea why the "Invite" button doesnot work? (note: Jira Cloud,Standart Plan...
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Hello, I'm trying to make Automation to delete all email requests that are duplicates of existing one. I'm using query reporter = '{{issue.reporter.emailAddress}}' AND summary ~ "({{is...
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We're currently using Jira data in our Power BI dashboards via the Power BI Connector for Jira. This app allows us to retrieve data through an endpoint and create valuable visualizations that reflect...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi all, via "Customer and organization profiles" I configured extra fields for Customer. Now I wanted to know if it is possible to retrieve or use the fields with Automations. My purpose is to rec...
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Dear community, How can I create a variable as part of an automation with T20250611.0010 from a comment like this: Der Status Ihres Tickets hat sich geändert auf: Zugewiesen Ger...
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I am working on a solution to create bulk issues based on values submitted in a form. Currently stuck on the automation that checks to see if a checkbox has been checked on a form. Based on the chec...
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Does Rovo have access to the JSM SLA APIs? I need my Rovo agent to retrieve this information for SLA monitoring.
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Hello! My company just switched to a new JIRA instance and I am in the process of getting everything set back up. I am trying to set up my JIRA Cloud to push JIRA notifications to teams. While the no...
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We have replaced one of our team members on support. The new individual has been added to the billing and it is confirmed that I can see that individual in the users that have access to Jira Service ...
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Repro steps: 1. User entered a JSM Ticket - the ticket template used a form. On the form there was a field for Due Date. It is the normal Due Date field. 2. The user input the due date ...
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We are migrating to JSM Ops and are looking to globally turn off alerts for P5s. If I create the following global alert policy, since it is only recieved during 12:00am - 12:00am would it never alert...
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