Community resources
Community resources
Community resources
Jira Service Management
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A customer, who has previously had access (and raised tickets) in the portal is now shown a message saying that they no longer have permission. It says this customer is still 'active', and I have ask...
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Hi Community leader one of our user admins can't see side panel under created project same as mine. From screenshot, I have field "queue", "filter" a lot more. but no visible from our admin. when he...
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Hello, The service owner approval button does not appear in the requests opened by the users. When users list the requests waiting for approval in the portal, the requests with different stat...
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Dear All, As I know 2fa is not available for portal only customers and password policy also cannot adjusted for this too. so is there any way to add additional layer of security
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Dear All, I have one JSM project in jira, for this project customers i want to implement sso. I dont have atlassian guard or atlassian access subscription yet. I did not do domain verification yet a...
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Hi there, I am working in a small company and there is no project manager so that in our IT department decided to choose key users from departments as project manager. They will create change ...
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Hi there, We want to manage our Change management in Jira Service Management (Standard) with managerial approvals. We can not do integrations for departments and employees' managers list or ...
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For example, I have a form and in this form there is a question asking for the likelihood of information risk and another question asking for the impact of the risk. The user will select answer from ...
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Whenever I enable the option "Allow search for other request types" it causes the widget to curl down and become a small search box: Is there a way to...
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Hello! Is there a way to add a phone number field to the Widget? I know I can use regex on Forms custom fields, but not sure if it works on the Widget, I couldn't make it work. Using text or numb...
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A single text and numerical field that allows for multiple variables in the form of text and numbers to show a percentage split between two or more values: I.E. • VAR-A 0% / VAR-B 100% • VAR-A 10%...
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How to remove this waste of space?
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none of the tickets are appearing in the kanban board or calendar view
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Hi Team, I got the below message from one of our clients who we jira to communicate on tickets with. Can you please look into this and let me know on a possible resolution? Thanks. Hi Tom, I...
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I used to add clients email or organisations manually to have them available for my tickets. Where is that list ? The left menu as totaly changed and the literature is not helping.
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Automatically transition back to in-progress after customer comments when status waiting for custome
Hello everyone, I need the work item to transition back to in-progress, but only when customer comments. With current automation, there's no way to differentiate between customer and internal comme...
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Hello, I have two Atlassian organizations, and some apps were mistakenly created under the wrong one. I would like to transfer these apps from one organization to the other, both of which I administ...
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I've seen people ask about adding a forum feature before, and the answers have always centered around using Confluence with an add-on. From what I can tell, the add-ons are focused on full-lice...
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Hi there. We're looking to use Service Management to create a bug reporting center for our game studio. However, as you can imagine, we'd like a list of all reported issues to be displayed prefera...
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Hello Community, We are using Jira Service Management to process internal requests. Our Support team use Freshdesk to process customer requests which are then escalated to our Technical team where a...
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Hello, in my company there is a customer-facing use of the Aranda ticket platform and internally we use Jira service management (JSM). What we want is for tickets that are created in Aranda as softw...
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I want to create a new team in Jira, but I have the new navigation, now the button for the teams is gone. Create and manage an Atlassian team | Atlassian Support So this page does not help. How do ...
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I have an automation that suddenly stopped working properly with variables. I declare all my variables at the top before doing anything else. I set them all to _EMPTY I have a set of IF......
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I have the attribute “Device age” and there is a number in it. For example 4.56. Then I exported the file with delimiter “;”, encoding Windows 1252 and format “User friendly”. What is going wrong? Ex...
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I have a multi select field {{applicationsRequested}} that when each option is ticked it will create a new ticket and assign to a team member. On each newly created ticket I want to copy the form fro...
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