Community resources
Community resources
Jira Service Management
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I have a JSM project where all internal requests related to issues come in, and then we create a respective linked issue in the project or the Scrum board where it goes. What I want is to be...
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In Customer Portal it is possible to show the "Priority" when the user open the ticket
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In a JSM project worked by many teams, is there a way to restrict Assignee based on a group-picker custom field set on the same work item? For example: If the group field is set to "Service D...
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I have a change type that appears two times in the pie chart with two different numbers. Ex: Type A 25 count and Type A 24 count. This is happening for two types particularly. I have looked into the ...
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Hi y'all, I wonder if it would be possible to recovery the portal group name from an issue type in order to display it or set as a new custom field in case the agent want to add it as a column on hi...
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...iving error 410 access blocked! Below the Queries (5 components) that I used in Power BI: URL: "https://NAME.atlassian.net/" meta [IsParameterQuery=true, Type="Any", I...
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I want to add new fields on the linked issue screen, but i cant find a way to do it on jsm. I notice this feature is possible on a software project, is there a way to activate it on jsm?
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I tried below code but getting below errors: import com.atlassian.jira.bc.project.ProjectService import com.atlassian.jira.bc.project.ProjectService.CreateProjectValidationResult import com.atlass...
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It is possible that allows users for a 1 organization only to see all the tickets for that 1 organization only? without changing the global settings? For ex. ABC comp can view all the existing ticke...
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Hello everybody, I would like to customize project backgroud, but I can find the possibility only on one jira software project, not in all other projects (jira or JSM, more ore less other 80 project...
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Hi everyone, In our Jira Service Management project, we would like to prevent sending a notification to the customer when a ticket transitions to a specific status, for example: “Facturé à 100%” (B...
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In Jira automation, we are currently passing tokens directly in the web request action. Is there a way to store these tokens in a central location (similar to a CMDB) and then reference them as smart...
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I have created a basic project and configured it according to my company’s requirements. The challenge I am facing now is that I need to replicate these same configurations across more than 100 exist...
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When I attempted to update the JQL in my Jira Pie Charts, I received a 410 error from the server. Error Message: Received the following HTTP error code from the server:410 Could you advise ...
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I cannot log in to Jira. Once I try to access my boards it just keeps loading and loading. This is happening also to other people in my team.
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Good evening, I have a serious issue with my admin account. I can no longer access my portal after integrating authentication via SSO. What can I do? I cannot even contact support because once I lo...
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Dear Community, we have a VIP User Group in our Jira cloud, If they've raised a ticket, we need to send notifications on individual Teams, Not in the Teams channel. As we were already dealing the...
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I have our instance set to English (United Kingdom). When I create projects it makes the default language English (United States). Jira have seen fit to only allow you to change the default pro...
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Hi community, can anybody enlighten me on practical use cases for the feature to inherit attributes in Asset Management? I've now set up a structure for a client in the following way: - Hard...
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I have an automation set up so that when a ticket transitions to “ENG Needs Triage”, it automatically creates a clone in the OCI Jira project. However, there’s a possibility that the same tic...
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Hi All, Our organization receives multiple support tickets via Gmail, and we use the Atlassian Gmail plugin to automatically create tickets from those emails. Initially, we wanted to ensure that c...
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hi i am new to jira. i created a service management project with multiple agent. i ended the trial period but since i need 1 agent i removed the old wrong agent. now i am no more able ...
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Hello Team, We are working on an issue where the customer needs to add comments to a ticket through the API. However, since the customer is not an agent/admin, this is not straightforward. Using Pos...
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I want to delete all my services, including my organization, but I’m unable to delete the organization as the option is disabled. What can I do? No apps are linked, and I have already deactivated all...
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Hello, I'd like to share a useful (for me :D) feature in Atlassian Assets (part of Jira Service Management): Attribute Settings, with a special focus on Filter Objects. This is a little...
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