Community resources
Community resources
Community resources
Jira Service Management
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I have the support app connected to our slack instance in my organization. Two channels exist with the app, a user facing public channel and an agent facing private channel. I first opened a...
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Hi All, We are currently looking at setting up incidents and services in our service management projects but are frustrated with with the apparent lack of formatting with the auto generated emails f...
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As an admin, i am currently using the new navigation and did not see much changes to the customer portal. Please confirm, so that i will exclude the customers from my communications regarding the cha...
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I'm using Jira Service Management Cloud and trying to configure an automation rule that sets the Priority field based on a custom field called Issue class. However, although the rule completes succe...
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Has anyone set this up to be used as service management ? I found no fields within the Investigate a Problem that refers to RCA or the Governance process. Would like to hear how others...
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Hi Atlassian/Xray community, We're using Xray Server (not Cloud), and we're building a custom internal tool to manage test executions via API. Here's the context: ✅ What’s Working I ca...
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As an administrator in Jira projects, I am unable to access the setting to adjust 'customer access settings' under channel access. Under Jira, my organisation is setting up a request form to...
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Hi, I can see that you can filter for issues that have breached SLA targets, but can you filter for issues that are, for example 1 week or 1 month over SLA?
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Are disparate IT data sources causing headaches for your service team? Is outdated asset information slowing down incident resolution and complicating change management? In today's fast-paced digital...
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Hi All, SLA fields are missing on tickets when viewing them. What areas of JSM do i need to look to investigate this? I have a Time to First response configured already to start the ...
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hello I'm trying to create a ticket via REST API jira 9.6 to Jira Service Management 5.6.0( customer portal) but i get the following error. { "errorMessages": [ ...
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We have form we are making that will have a conditional section that will appear on the condition a specific radio button option is selected. The user could potentially need to fill out the conditio...
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We're currently experiencing an issue with our JIRA instance. It appears that only the admin account is functioning properly—team members are unable to access or use JIRA as expected. It keeps the pa...
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So we are looking to move a very large questionaire onto Jira service management but have a few constraits we keep running into when we are looking to so. The constraints are: a 15 minute timeout t...
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He intentato incrustar el widget en Angular, pero no me lo muestra, hay alguna solución a esto?
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Greetings. We are in the process of enhancing our support portal and we are trying to use Assets to do so. It's difficult to gage what you all might need to know in order to help, so let me ...
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Hello! Trying to utilize smart value for canned response, tried using the following smart value with no luck. Any suggestions? {{Issue.Reporter.DisplayName}}
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We are having issues with the "sent from" email address on emails from Jira. It is showing random email names. This started occurring around April 11th-15th but only on a few emails. But it has occur...
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Our agents correspond with different customer types during the stages of an issue and I would like to know if there is a way to correspond with customer B without sending email to customer A, etc. E...
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Hi, Jira experts. I am a bit flabbergasted, because of the problem I have with the validation for the "Comment" field not working in Data Center Jira Service Manager environment. I have set up an "em...
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I've tested the following JQL successfully in queues, and it works as expected. However, when trying to implement the same logic in a different context, I'm encountering an error that I can't seem to...
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Hi everyone! My recent payment failed because there weren’t enough funds on the card at the time. Now the card’s all good — no need to change it — I just want Atlassian to try the charge again. But...
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Dear team, Our In House Design team needs to create a report including the time spend (time tracking). In the process of creating this report it says that i need to access JQL. Could you please ass...
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |