Community resources
Community resources
Community resources
Jira Service Management
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Hi, In my company, we used JSM in Standard plan, and we were using the Teams connection to receive some notifications (which was working well). We just upgraded our instance to Premium, and I'd like...
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In a Jira Service Management, users receive communications with the link to the JIRA issue but we would prefer them to receive the portal link. Is possible to configure?
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In our JSM site, we heavily use Forms for customer input in our Service Center. We have linked the standard Description field into our forms. We see however that, when displaying Descr...
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We copy the same board every month and each of us have made different automations. Sometimes some of us aren't here, so if some forget to share, it could be a problem. I have seen other peop...
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I have created a help center and edited the layout etc. We would like to set up or merge this with our existing help center. Please let me know how to solve this problem.
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I would like to create a new Help Center with the same layout and settings as the default Help Center. Is it possible to copy the default Help Center and create a new Help Center? Thank you in adva...
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I have selected the same request type "Request a change", but I don't see it anywhere in the ticket when I create it. Is this even attached to a ticket?
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Hi there, I have set up a an Approval step in a workflow using a Custom Field Group Picker (multiple groups). In Contexts & Default Value of the Custom Field the Default Value is set...
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Hello everyone, Just have a quick question or maybe confirmation - We have the below rule setup - Which is scheduled to run everyday and create a ticket if the DUEDATE is within th...
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Our support project is configured so that emails sent to a designated account (assist@company.com) automatically create a ticket in the project. Sometimes the Reporter in this ticket is the email acc...
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I am trying to get the internal Jira SLA Values, using SLA smartvalues, like some examples I found in the Atlassian support but I didn't get it. I don't know what is going wrong.
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Why is the tables in my description field not showing up properly on the email. in the automation its creating a email and its getting the data from the description field via smartvalue "{{issue.des...
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I'm currently receiving help desk requests via email, which automatically creates the work item. Previously, I had automations that triggered on specific request types - like onboarding - when I crea...
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Hi, I've been working on something that seems to be a popular topic around here which is using a set number of questions to determine a priority score and then use that score to determ...
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Hi everyone! 👋 I've been searching for a solution to this but haven’t had much luck, so I’m hoping someone here can help. I'm using Jira Service Management (Data Center) version 9.12.19, and I’d...
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Hi there :-) When a user submits a request, they can later display their requests in the support portal and filter them according to certain criteria (search field "Request contains ...", status, pe...
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Hello, Looking for some help on an issue, I am trying to allow my customers to share tickets to other customers with accounts but, when i enabled the organization option and added my users, now ther...
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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oh hi! I need help with an automation that I cannot seem to be a success. As the question says, I have a child work item that if it transitions to a resolved status, then I want it to transition its ...
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Good morning. I'd like to know how I can migrate a project from OpenProject to Jira. Could you give me the step-by-step instructions? Thank you very much.
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I'm working on JSM and I'd like to be able to modify the values in the drop-down list for a field called: "Option" which is a Single-choice drop-down list, depending on the value in the "Incident" fi...
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I have a free license for JSM and im trying to customize it and add branding. Currently, i was only able to add a logo and some description. if I want to achieve this, what plan do I need to subscrib...
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Hi I am trying to use the Terraform provider to programmatically manage Atlassian Operations / Jira Service Management (Cloud). I want to create a dedicated user for issuing the necessary API token a...
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We have slack integrated with our jira. We are able to get previews and use functions withing slack. Previously, the slack <-> jira integration would display a bar or panel on the ticket tha...
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I do not see an export functionality in the DataManager of the JSM enterprise cloud version. It seems that I am not able to "save" a query in the "extended query" setup. Is there another way to...
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