Loom

You know Loom better than you think. The tips you share, the questions you answer, the "let me just send you a Loom" moments — that's exactly what a Community Champion does. The only difference? Ch...

• Article
• loom

Loom joined the Atlassian family in Fall 2023, and as part of integrating Loom into Atlassian’s suite of products, we are also changing how users log in to Loom. As this work continues, you may not...

• Article
• loom

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...

• Article
• loom

Hello and welcome to our brand-new Loom Community! Whether you’re new to Loom and Atlassian or a long-time user, we’d love to share some of our favourite resources to help you along your Loom journ...

• Article
• atl-evergreen
• community-launchpad
• loom

Hello Community! Are you part of a company that uses the Atlassian Teamwork Collection (TWC)? Have you played a role — whether as an admin, leader, or champion — in introducing Loom to your organiz...

• Article
• loom
• research
• twc

Hi team. I am having issues logging into the platform, I've just reset my password however am receiving the following error message "Could not authenticate with Altassian, please try again.  i...

• Question
• cloud
• loom

Hi team, I’ve just been logged out of my Educator account, and unfortunately I no longer have access to the email address I used to set it up. This means I can’t log in to update the email address m...

• Question
• loom

stop my loom account what I don’t need! Please 

• Question
• loom
• user-management

I have tried over and over to delete my Atlassian account, Loom, users, groups and everything - and it has been completely impossible for me. I can't reach Atlassian or any support at all. I'm stuck....

• Question
• atlassian
• atlassian-account
• cancel
• delete
• loom

I need someone to help me do the right size for youtube shorts,  AI chat gave me directions but the scene is so small I don't think it was correct,  I tried one and youtube did not place it...

• Question
• loom

1. Can I have the text for my transcript overlaid on top of the video so that it appears when the video is played, or do I have to use whatever platform editor to add transcript on top (e.g. CapCut f...

• Question
• loom

Does anyone know a fix for syncing the audio to a downloaded Loom video? I've downloaded my 5-minute Loom video, but when I play the .mp4 video, the audio does not sync up with the video. 

• Question
• loom

I'm trying to make a Loom where my face bubble and my slides show up at the same time. I've got the Chrome extension and use the Loom desktop app. I've gotten it to work a few times but for some reas...

• Question
• cloud
• loom

I can't record myself and my screen at the same time because I can't see the screen + camera option in Loom. I tried downloading the desktop app. When I open it, it asks me to sign in, and when I do,...

• Question
• loom

Hello Loom Support, My name is Charles. I am a Loom subscriber and I am locked out of my Loom account. The Loom account I need to recover is linked to: [email address removed for privacy] W...

• Question
• loom

Hello Atlassian Support Team, We accidentally added extra users to our account, and as a result, we were charged more than expected. We only need 1 user on the account, but we were charged for mult...

• Question
• loom
• subscriptions-and-billing

Yo usé Loom para grabar mi PlayBook en Universidad.Online. Quisiera más datos y continuar usando LOOM.  Estoy en Lima, Perú. Este playclass lo grabé con Loom básico: https://universidad.o...

• Question
• loom

I need to free up disk space. How can i do this without having to manually delete old vidoes?

• Question
• loom

We have an urgent issue. A former team member recorded several Loom videos that explain our product in detail. Since they left the company, we can no longer find or access these videos. We need these...

• Question
• loom
• urgent

Keeping internal and external teams in alignment can feel like you're weaving a million threads and trying to keep them all in check. Loom helps us easily keep our teams in the loop! Easy Bug ...

• Article
• loom

Why is it so infuriatingly impossible to find a place where I can submit a support ticket? I'm signed in. I'm the admin for my paid account and there was a billing mistake and I'm ready to rage-cance...

• Question
• loom

I've uploaded a Zoom recording into Loom, which has worked fine, except for the fact that the screenshare from the Zoom call is not visible in Loom. I can see the screenshare fine in the Zoom recordi...

• Question
• cloud
• loom

When I click on Start recording for the desktop version of Loom I get a message; "oops, please try that again! We had an issue starting the recording. Please try again, and if you still encounte...

• Question
• cloud
• loom

Hi everyone, I’m embedding a Loom video on a SharePoint page using the embed/iFrame code. The video itself works, but when the page loads, Loom always shows the generic Loom preview image first. ...

• Question
• loom

We can't really use Loom without EU Data residency and we have TWC, we are ready to delete the current Loom workspace to get a new one with EU residency, how can that be achieved?

• Question
• loom

I am not able login with creditionals i am getting as error Oh no...The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the iss...

• Question
• loom

Hello there. I updated my email address on my loom account to a new email that I created. I had to update my app and then it made me login in again with my new email and now none of my old videos are...

• Question
• loom
• cloud

Im trying to re activate an old subscription but everywhere on my loom is showing error messages , is loom down ?

• Question
• loom

I can see the Loom app in my taskbar but when I "Select Area" to take a screengrab, nothing happens. What's going on? How can I fix this?

• Question
• cloud
• loom