Community resources
Community resources
Community resources
Loom
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I have tried twice to record a Loom video that was going to be more than 5 minutes, but it keeps ending at the 5 minute mark, even though I have the Business+AI trial and have my credit card payment ...
- Question
- loom
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I had a 2 user plan for business and got charged 54.88 aud, this transfers to 36.82 usd, why the 82 cents, i know its not a lot but money is money? Thanks
- Question
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Dear Loom Support Team, I’m contacting you regarding an issue with my subscription purchase. In the year 2025 I was charged monthly $10 but also $240 annually. Here are the details of my ...
- Question
- loom
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My annual Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan. I'm using the same email the receipt was sent...
- Question
- loom
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How to get the link were is this clipboard on my iPhone loom
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I can't pay because my account is locked, please help !
- Question
- loom
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HELP! I was trying to change my existing Loom account email to my other email address. Loom required deleting that other account first before the migration. I deleted that account and now I have N...
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Hi Loom Support Team, I hope you’re doing well. I recently noticed that my Loom subscription was automatically renewed, which I unfortunately didn’t realise at the time. I also noticed that I haven...
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How do we get rid of the recording bar when we're recording?
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Under Loom's Data Privacy policy what can be done with videos I record using Loom? I want to be sure proprietary company information is protected before using Loom for business process recordings.
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I got a "low disk space" warning today. I don't want disk space consumption on my C: drive - how can I redirect LOOM consumption to my data drive D: ? Where can the change be made?
- Question
- cloud
- disk-space
- loom
- windows
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Hello, I have been using Loom since May 2025. I have always been able to select my microphone from the drop down list, and record my voice as I record my screen. Yesterday my Macbook and my Chr...
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The option for camera and record is missing. It's not listed as an option I can pick. Is this because it's no longer a free option? The website states it should be available. Devi...
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I have been a subsciber to loom for several years and today I tried to record a video and it says I can no longer record videos. You have macOS 10.15.7. The application requires macOS 12.0 or ...
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Hello Loom Support Team, I’m running into a serious issue with video exports and need help urgently. I’ve created and edited 14 videos inside Loom. I spent significant time editing the audio so tha...
- Question
- loom
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HI guys and gals, I can barely state how frustrated I am. I am about to lose access to the email account i used to sign up to loom. When I click on "change email" - Atlassian n...
- Question
- change-email
- loom
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Is it normal for the "Replacing Audio" function to take months to process the changing of a couple words? I have 10 videos that have been processing for over 2 months, some of them I was only chan...
- Question
- loom
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The instructions for educational access and how to get verified are unclear now. The links on Loom's website send me to generic FAQs stuff on Atlassian. I need more specific instructions....
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Good afternoon, Could you please downgrade my manager - Laura's account to creator life? we only need one admin account. It says Laura's account will be downgrade on 1/9/2027. We would like i...
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I'm curious if anyone has ever done business with an organization that has worse customer support than Atlassian, or treats their customers as poorly as they do? For me, Atlassian is the clear winner...
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Who else has lost all of their Looms in the transition to new UI. grrr!
- Question
- loom
- cloud
- confluence
- confluence-cloud
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I need help. I stopped using Loom because when I create a video for a client, copy the link and send it to them via text, they dont open it because they think its spam. Is there a way to eliminate th...
- Question
- loom
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Hey Loom team 👋 I’m currently part of a friend’s Education workspace, and I’ve recorded a lot of videos while being a member there. Right now: My default workspace is my frien...
- Question
- loom
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Is it possible to record my loom video, with my Sony camera, and tie it together with an on-going background screen i.e my Notion, and have these two moving simultaneously to make into 1 video?
Atlassian Community Events
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