Loom

Hi,    I've always logged into Loom with Google but now I get an incorrect login error message and I can't change my password as the email doesn't come through.    I've update...

• Question
• loom

Hello, quite upset customer here: I signed up for Loom on 10/24/2025 and was billed for my first month of $24 with my Apple Account + Apple Card (manually entered - no Apple Pay).    I...

• Question
• loom
• not%20applicable
• subscriptions-and-billing

Dear Loom Support Team, I’m contacting you regarding an issue with my recent subscription purchase. A few minutes ago, I was accidentally charged for the annual Loom plan, but I intended to subscri...

• Question
• loom

I used to be able to edit the title of a loom video right after I finished recording. As of about a week ago I can no longer do this. The title is auto-generated and readonly. Why?

• Question
• cloud
• loom

I used to access Loom on my desktop with no issues, but today I was suddenly signed out. It looks like Atlassian updated the login system, but now I’m unable to sign in with my Apple ID like I always...

• Question
• cloud
• loom

Previously Loom would have us login with an email and password. Now when we go to login it has a "continue with Atlassian" button after we put in our email. The email we use does not have an atlassia...

• Question
• cloud
• loom

  I'm not able to screen record because my settings doesn't grant loom app access to display over other apps on my phone  I have already gone to change it in my settings but there isn't...

• Question
• cloud
• loom

My friend thought she deleted her account on loom, because she wanted to restart but she thinks it was just deactivated. how can she turn it on again.

• Question
• deactivate
• delete
• loom

i tried to delete my account and it said: Your account can't be deleted because: User is last billing admin of a transaction account that has one or more active entitlements. User is last billing...

• Question
• atlassian-accounts
• loom
• not%20applicable

When I want to make a video, it says 'Your camera will only be visible on pages within the Chrome browser' I am using Chrome browser and it won't let me use my camera.  Any suggestions would b...

• Question
• camera
• chrome
• loom
• visible

• Question
• cloud
• loom

Hello, I'm having trouble finding the video recording of me speaking included in the screen/audio recording I just did. Where can I find it?

• Question
• cloud
• loom

Hi there, I'm trailing the free version of Loom. I used the speaker notes but because the video I was recording just now timed out the speaker notes disappeared. I now can't find the notes I was usin...

• Question
• cloud
• loom

I created a video on Loom and want to upload it to Youtube. not sure if that´s possible, any ideas?   

• Question
• loom

I am downloading my Loom video that I made yesterday. I have downloaded it multiple times and there is a green bar at the bottom of the video. I turned off the hardware acceleration on Google Chrome ...

• Question
• cloud
• loom

I have a Loom account that was created under my old business email jwest@westinnovationmarketing.com that I am having trouble getting into right now. I have lots of work in there and do not want to l...

• Question
• loom

I cannot seem to signup to my loom account. I am usign my organization's email to continue with loom. However, upon signup this screen pops up and I cannot seem to continue to the next step.  No...

• Question
• authentication
• cloud
• issue
• loom

https://www.loom.com/share/e855df8586b946e78256f4602e6948ff. Only my screen share is recorded. No Audio.

• Question
• cloud
• loom

Hi i have changed Laptop and I can't access my LOOM account I am paying a subscription and I have my work on. Can you please help the invoice comes through this icloud account fisivu@icloud.com

• Question
• loom

For more than three days we have not been able to access our paid Loom account. We've filed multiple tickets, sent emails, and zero response from anyone at Atlassian/Loom.  We have critical rec...

• Question
• atlassian-cloud
• loom
• support

When I play my PowerPoint in Loom, everything works perfectly until I try to play an embedded video; then I can’t hear the sound. How do I fix this?

• Question
• cloud
• loom

i am using an ipad air with the Loom screen recorder to record videos. Is there a way to start / pause / start / pause with a remote bluetooth or other device?  

• Question
• loom

I made a loom account for a marketing website called BOSS SUITE to become a marketer. It directed me to a website called Loom and it wants me to record. 

• Question
• cloud
• loom

I am learning to play guitar. I am making recordings of my practice. But Loom does not pick up the sound of my guitar.......only my voice. 

• Question
• cloud
• loom

Hi guys, I am not able to log in to the loom account. Can someone please help? Attached are the issue I am facing, it occurs when i was registering to use loom, but it was not registered successfully...

• Question
• loom