Loom

The transcript feature in Loom is great, when watching the video using the link, however I want to download the raw video file, and still have the captions Is there a way for this to be done  ...

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• cloud
• loom

On Loom, when I start recording, I see the camera bubble. However, when I try to run my powerpoint or slides in a Chrome tab, the camera bubble disappears. This is so frustrating as it used to work.&...

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• loom

Currently working in Loom, we have an employee currently set up as an Admin. However they have left the org. How do we change the admin role to another person?

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• loom

I am trying to sign in with my Loom account however continue to get an error when trying in after our domain was changed from stratflo to thelm. I am unable to login to access support and any support...

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• loom

I have a fellow teacher who is retiring and has a bank of instructional videos created with her work email. Will those videos, which are public, remain after her account is terminated?

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• cloud
• loom

Sharing links with people outside the organisation and it has been fine until today. All videos are set to anyone can view a link but now it seems people are prompted to sign up to view a video more ...

• Question
• loom

I just received a bill from Loom and cannot get into my account to do anything about it. Password reset emails aren't arriving. When I try signing in with Outlook, I get: "Could not authenticate wit...

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• loom

I do not need the services  

• Question
• loom

I downloaded the desktop app for Loom and when first opening it, I got a pop-up where it asked me to sign in, so I did. I used google and thought its all good, and authentication went well, but then ...

• Question
• cloud
• loom

I signed up for Atlassian/Loom to try it, and now, two weeks later, want to delete my account. I'm getting this message: "User is last billing admin of a transaction account that has one or more acti...

• Question
• loom

HI, just started here. I made some videos and went back to make more and the UI changed on me. I don't have the time shift option now and the UI looks different from the tutuorials. Lil help?

• Question
• loom

got the email on the change over from loom, but nothing works and the email was flat wrong.  seems like sonos.  Terrible.  

• Question
• cloud
• loom

I have a lenovo laptop and tried doing a video on loom but I cant figure out how to get my mic and camera to  work. Can someone help pls

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• loom

I can't get my Dell PC microphone to unmute to record sound. Everything on the PC is turned on in "Settings".

• Question
• cloud
• loom

I clicked Chrome Extention and I need to click Desktop instead. How do I do that?

• Question
• cloud
• loom

Hey, I am working from an iPad and cannot download the Loom desktop application. Is there an alternative way to record and submit a presentation using Loom on iOS?

• Question
• cloud
• loom

I have a new Loom account however my valid Australian credit card is not being accepted, any ideas why? I've also tried using a second valid credit card and same error

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I have looked at help and tried a few times/ways, including the Loom App download page,  google search, and windows app store search.  I can't find the Loom app for Windows desktop.  J...

• Question
• cloud
• loom

I created it by mistake. I do not want this account!! It was impossible to cancel online!!! Here is the message I got:  "User is last billing admin of a transaction account that has one or mo...

• Question
• loom

I have recorded a video and while I was recording it showed my screen perfectly but afterwards on loom, it's just a black screen but the audio is working fine. I tried to play it in incognito mode, i...

• Question
• cloud
• loom

I'm based in Australia and need my data to be based on servers in Australia - I see that data residency is available for other Atlassian products, but cannot see if it's an option for Loom.

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• loom

I accidentally made two site URLs and was charged for the Loom business plus AI subscription twice. I can’t find a link or contact email to request a refund. please help

• Question
• loom
• not%20applicable
• subscriptions-and-billing

Hello, I have tried for two months now to delete this and it will not let me. 

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I signed up for Loom two weeks ago and still have not been able to record even one video because I keep getting an error message that the workspace is unavailable.  I only have one workspace so...

• Question
• loom

I am receiving frequent emails requesting payment details. Please downgrade my account to the free tier immediately. I no longer have the Loom application installed, as I have transitioned to alterna...

• Question
• loom
• user-management