Why is submitting a support ticket with Atlassian so infuriatingly impossible???

[Mike Denton]

Why is it so infuriatingly impossible to find a place where I can submit a support ticket? I'm signed in. I'm the admin for my paid account and there was a billing mistake and I'm ready to rage-cancel my whole account because I've been sent on this circular support journey, where each click sends me only to FAQ pages or self-help resources...even when I found a link that said "create a support ticket"....nothing useful!

[Tomislav Tobijas]

Hey @Mike Denton ,

Yeah... It's not intuitive for sure. 🫤
Especially these days, when AI is a bit 'pushed' before actually submitting the request. 

Anyway, if you're using this channel Atlassian Support: Pricing, Billing & Licensing (as it's related to billing), you can follow these steps: https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483

Again, it can be a bit misleading - you could, as part of your initial request, actually leave feedback on that. 

Cheers,
Tobi