Loom

I am trying to sign in with my Loom account however continue to get an error when trying in after our domain was changed from stratflo to thelm. I am unable to login to access support and any support...

• loom

I have a fellow teacher who is retiring and has a bank of instructional videos created with her work email. Will those videos, which are public, remain after her account is terminated?

• cloud
• loom

Sharing links with people outside the organisation and it has been fine until today. All videos are set to anyone can view a link but now it seems people are prompted to sign up to view a video more ...

• loom

I just received a bill from Loom and cannot get into my account to do anything about it. Password reset emails aren't arriving. When I try signing in with Outlook, I get: "Could not authenticate wit...

• loom

I do not need the services  

• loom

I downloaded the desktop app for Loom and when first opening it, I got a pop-up where it asked me to sign in, so I did. I used google and thought its all good, and authentication went well, but then ...

• cloud
• loom

I signed up for Atlassian/Loom to try it, and now, two weeks later, want to delete my account. I'm getting this message: "User is last billing admin of a transaction account that has one or more acti...

• loom

HI, just started here. I made some videos and went back to make more and the UI changed on me. I don't have the time shift option now and the UI looks different from the tutuorials. Lil help?

• loom

got the email on the change over from loom, but nothing works and the email was flat wrong.  seems like sonos.  Terrible.  

• cloud
• loom

I have a lenovo laptop and tried doing a video on loom but I cant figure out how to get my mic and camera to  work. Can someone help pls

• loom

I can't get my Dell PC microphone to unmute to record sound. Everything on the PC is turned on in "Settings".

• cloud
• loom

I clicked Chrome Extention and I need to click Desktop instead. How do I do that?

• cloud
• loom

Hey, I am working from an iPad and cannot download the Loom desktop application. Is there an alternative way to record and submit a presentation using Loom on iOS?

• cloud
• loom

I have a new Loom account however my valid Australian credit card is not being accepted, any ideas why? I've also tried using a second valid credit card and same error

• loom
• not%20applicable
• subscriptions-and-billing

I have looked at help and tried a few times/ways, including the Loom App download page,  google search, and windows app store search.  I can't find the Loom app for Windows desktop.  J...

• cloud
• loom

I created it by mistake. I do not want this account!! It was impossible to cancel online!!! Here is the message I got:  "User is last billing admin of a transaction account that has one or mo...

• loom

I have recorded a video and while I was recording it showed my screen perfectly but afterwards on loom, it's just a black screen but the audio is working fine. I tried to play it in incognito mode, i...

• cloud
• loom

I'm based in Australia and need my data to be based on servers in Australia - I see that data residency is available for other Atlassian products, but cannot see if it's an option for Loom.

• loom

I accidentally made two site URLs and was charged for the Loom business plus AI subscription twice. I can’t find a link or contact email to request a refund. please help

• loom
• not%20applicable
• subscriptions-and-billing

Hello, I have tried for two months now to delete this and it will not let me. 

• loom
• not%20applicable
• subscriptions-and-billing

I signed up for Loom two weeks ago and still have not been able to record even one video because I keep getting an error message that the workspace is unavailable.  I only have one workspace so...

• loom

I am receiving frequent emails requesting payment details. Please downgrade my account to the free tier immediately. I no longer have the Loom application installed, as I have transitioned to alterna...

• loom
• user-management

Cancel my free trial 

• cloud
• loom

After finishing a recording in the Loom desktop app on macOS, the video link is automatically copied to my clipboard, replacing whatever I had there previously. This is a problem because I often hav...

• loom

I have had a Loom account for 3 years, and have always used my google account to log in. Today I keep getting an error that says "cannot authenticate with Google" (see attached screenshot). Followin...

• loom