Loom

Hi there, I’m circling back here and hope someone can help. I would like to understand why and how we can retrieve access to our Loom account, previously opened by valor@wanderandivy.com for Wander ...

• loom
• not%20applicable
• user-management

Is it possible to add to the recording after this situation occurred and Loom completed the video?

• loom
• not%20applicable
• subscriptions-and-billing

if i deactivate all of our creator lite accounts that do not need creator status, how will those people still access the workspace to watch the videos?

• cloud
• loom

Hi everyone, a former employee of our company recorded internal tutorial videos on Loom using his work email on our company domain. After he left, his email was deactivated. We have since reactivate...

• loom

Hello Loom Support Team, I have not been using my Loom subscription and did not knowingly consent to its automatic renewal. However, I was just charged $18 for a renewed subscription that I do not i...

• loom
• not%20applicable
• subscriptions-and-billing

With the deprecation of creator lite -- will external users still be able to view Loom videos, even if they don't have a paid account? We use loom a lot for enablement materials and need sales and te...

• cloud
• loom

Ich suche dringend die E-Mail Adresse von Atlassian  

• loom

Da ich das Atlassian Programm Webstuhl nicht brauche möchte ich es mit sofortiger Wirkung kündigen oder löschen, Leider teilt mir das Programm mit da ich verbundene Abonements hätte geht das nicht. I...

• atlassian%20support
• loom

With the Loom integration with Atlassian, how can people still view Loom videos if they don't need a Loom account to create videos? Or does everyone need to have a Loom Creator account to view a Loom...

• cloud
• loom

Hello I used to get links to videos and be able to save those videos to my watch later to view later. But recently despite doing nothing different, videos from that same person are not now appearing...

• cloud
• loom

why does nothing happen when i click record 

Many in my organization use Loom. I am trying to create a Loom account using my work email but when I get to the join a workspace or create a new workspace step, I get an error that says "Something w...

• cloud
• loom

Hi Atlassian Support, I would like to request a refund for the Loom Business + AI charges made after May 29, 2026. On May 29, I believed I had successfully cancelled/deactivated my Loom subscriptio...

• loom

I see loom has been gobbled up by this Atlassian corp. Just wanted loom and I will miss it. I saw somewhere that if I cancel my subscription, it just ends. Well, that's not fair. I want to cancel whe...

• loom

I tried Loom for a trial period, and now they are billing me using an old credit card linked to my Atlassian account.  I can't find where to cancel the subscription, even after going through all...

• cancel
• cloud
• loom

When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video. 

• loom
• rovo

I didn't subscribe to your services. How can I unsubscribe? I need a specific specialist who can help. Your services are not needed.  

• loom
• not%20applicable
• subscriptions-and-billing

I currently have a legacy loom account and I'm getting messages about removing creator-like people before it gets merged so I don't get charged for them. This person no longer works with me and I can...

• loom
• not%20applicable
• user-management

I need to cancel my account  

• loom

Will there be enhancements coming to the Loom admin section and will it ever go back to being embedded in the actual Loom site instead of pushing you over into a dilapidated atlassian admin page...

• admin
• atlassian
• loom

Loom account access lost after Atlassian migration   Hi Loom/Atlassian team,   I’m an existing Loom user and I have suddenly lost access to my original Loom account following the Atlass...

• loom

Hello, please help!!! I have a paid subscription on my gmail account to loom but I went to login one day and  somehow made a new account through google to another email. I've managed to access...

• loom

Dear Forum, I just asked this question, but I can not find it so I will asked again, if it's redundant: I am sorry. But for first time use of this forum, I find it quite confusing. however. I have...

• loom

I'm trying to pay for the service and only have a couple of days left in the trial before the subscription goes away. I put in all my info - I'm in the U.S. and have a U.S. bank - and cannot get the ...

• loom
• not%20applicable
• subscriptions-and-billing

You are billing me and taking fees for Loom and I dont have Loom, please stop this and refund my money  Invoice number: IN-007-708-876

• cloud
• loom