Loom

stop my loom account what I don’t need! Please 

• loom
• user-management

I have tried over and over to delete my Atlassian account, Loom, users, groups and everything - and it has been completely impossible for me. I can't reach Atlassian or any support at all. I'm stuck....

• atlassian
• atlassian-account
• cancel
• delete
• loom

I need someone to help me do the right size for youtube shorts,  AI chat gave me directions but the scene is so small I don't think it was correct,  I tried one and youtube did not place it...

• loom

1. Can I have the text for my transcript overlaid on top of the video so that it appears when the video is played, or do I have to use whatever platform editor to add transcript on top (e.g. CapCut f...

• loom

Does anyone know a fix for syncing the audio to a downloaded Loom video? I've downloaded my 5-minute Loom video, but when I play the .mp4 video, the audio does not sync up with the video. 

• loom

I'm trying to make a Loom where my face bubble and my slides show up at the same time. I've got the Chrome extension and use the Loom desktop app. I've gotten it to work a few times but for some reas...

• cloud
• loom

I can't record myself and my screen at the same time because I can't see the screen + camera option in Loom. I tried downloading the desktop app. When I open it, it asks me to sign in, and when I do,...

• loom

Hello Loom Support, My name is Charles. I am a Loom subscriber and I am locked out of my Loom account. The Loom account I need to recover is linked to: [email address removed for privacy] W...

• loom

Hello Atlassian Support Team, We accidentally added extra users to our account, and as a result, we were charged more than expected. We only need 1 user on the account, but we were charged for mult...

• loom
• subscriptions-and-billing

Yo usé Loom para grabar mi PlayBook en Universidad.Online. Quisiera más datos y continuar usando LOOM.  Estoy en Lima, Perú. Este playclass lo grabé con Loom básico: https://universidad.o...

• loom

I need to free up disk space. How can i do this without having to manually delete old vidoes?

• loom

We have an urgent issue. A former team member recorded several Loom videos that explain our product in detail. Since they left the company, we can no longer find or access these videos. We need these...

• loom
• urgent

Why is it so infuriatingly impossible to find a place where I can submit a support ticket? I'm signed in. I'm the admin for my paid account and there was a billing mistake and I'm ready to rage-cance...

• loom

I've uploaded a Zoom recording into Loom, which has worked fine, except for the fact that the screenshare from the Zoom call is not visible in Loom. I can see the screenshare fine in the Zoom recordi...

• cloud
• loom

When I click on Start recording for the desktop version of Loom I get a message; "oops, please try that again! We had an issue starting the recording. Please try again, and if you still encounte...

• cloud
• loom

Hi everyone, I’m embedding a Loom video on a SharePoint page using the embed/iFrame code. The video itself works, but when the page loads, Loom always shows the generic Loom preview image first. ...

• loom

We can't really use Loom without EU Data residency and we have TWC, we are ready to delete the current Loom workspace to get a new one with EU residency, how can that be achieved?

• loom

I am not able login with creditionals i am getting as error Oh no...The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the iss...

• loom

Hello there. I updated my email address on my loom account to a new email that I created. I had to update my app and then it made me login in again with my new email and now none of my old videos are...

• loom
• cloud

Im trying to re activate an old subscription but everywhere on my loom is showing error messages , is loom down ?

• loom

I can see the Loom app in my taskbar but when I "Select Area" to take a screengrab, nothing happens. What's going on? How can I fix this?

• cloud
• loom

I logged into the new Atlassian App, and none of my Loom videos are there. Where did they all go?   

• cloud
• loom

Since things have switched to Atlassian - my profile picture for my Loom recordings is blurry. I have tried uploading in different formats (png and jpeg), zooming in and out of the photo, etc. Still ...

• cloud
• loom

I have an older Loom account with content and I would like to merge it with my newer Loom account but I am not being prompted and cannot find where I do this. They share a Google log in.

• loom

Unable to find how to cancel my account and stop billing sent an email to billing with no response

• loom