Community resources
Community resources
Community resources
Loom
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Video recorded, editing it, have taken a section out which was not correct, can I add a clip into this section of the video? Currently I only seem to be able to add it at the start or the end.
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Even though AI features are turned on, why does 'Meeting recap unavailable' appear in Loom?
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Hi, I’m having an issue with audio recording on Loom. When I record a meeting (Zoom ) on my Mac: My own voice is recorded correctly Other participants’ audio is recorded only w...
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I have recorded 50 or more recordings. It has stopped working. Turned off computer, logged in and out and it is not working. Nothing on my end has changed. Now what??
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Hello Team, I would like to be made Admin of my workspace; the current one is no longer working with us and the email is no longer active. For this reason, I am not able to edit. Also, how mu...
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I was with loom as a single user. When the acquisition from Atlassian became official, I noticed I was now being charge for 2 users. I have always been a single user. After almost 4...
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I had loom videos in my loom.com account, but now I'm being routed to atlassian and all my loom videos are no where to be found. Please advise Thanks!
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I am trying to record an audiovisual response using a link created in Jotform. When I click the "record" button on the application, I receive an error message in Loom. Lom was the application f...
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Editing typos in transcripts --> in Loom 101, look at the timestamps 02:13, 02:22, and 02:29 where suddenly it's spelled LUME instead of LOOM. or at 04:29 where the transcript says GIRO instead of...
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Guys, we lost access to our Loom domain... we can't receive the code to proceed, and all support channels for logging in or sending emails are down... it's extremely stupid!! There's no phone suppor...
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Hello, i need to change the admin for our account. I cant do anything as the guy has left the company. Any advice would be greatly appreciated, i cant get hold of any contact for support and increasi...
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I got an email weeks ago saying that Loom was going to charge me $144 for my annual subscription renewal. Shocked because I did NOT have it on auto-renewal, I logged in to confirm, I DEFINITELY...
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I've gone into billing and tried to cancel my subscription. I seem to be in an endless loop of help pages, but am unable to change the subscription from a monthly one. I...
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Hello, I have an account with you for a long time now. There must be something wrong with the email that is used and how things are connected with the atlassian id. I am so confu...
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Can someone help me speak to a human on this page so I can close my account, please?
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I signed up for 14 free days of Loom, as I needed to access a video, but it glitched and I was never able to access it (it wouldn't even let me select Loom as my app when entering this question!), an...
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I signed up for 14 free days of Loom, as I needed to access a video, but it glitched and I was never able to access it (it wouldn't even let me select Loom as my app when entering this question!), an...
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Hi all! I cannot access my account anymore after recent migration to Atlassian. Atlassian said that "I cannot access that content" right after login. How do I either have account access restore...
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The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team
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Can no longer record a custom window? Previous version allowed me to select a specific window to record but its no longer available..
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Loom Support- My Loom account is associated with an email account I no longer have access to. This means I am unable to login to edit this. Not being able to log in also means I am unable to request ...
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We keep getting this error despite being the admin, to log in to loom Please assist
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How do you hide the edit section to the right of videos? I've changed my settings but nothing works.
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Hey all! Having a whirlwind trying to login to Loom all of a sudden. Getting this error: Oh no...The following error happened during authentication:« Could not authenticate with ...
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How to get rid of this subscription after the trial. I dont want a subscription at all. Good news - you're now on a free 14-day Loom Business + AI trial. Your trial ends on Apr 27, 2026. Wha...
