How do I delete my Atlassian account, my loom, users, groups and everything?

[LWK]

I have tried over and over to delete my Atlassian account, Loom, users, groups and everything - and it has been completely impossible for me. I can't reach Atlassian or any support at all. I'm stuck. It should not be this hard trying to delete your own account and information related to it.

How do I do it?

[Annie Martens]

Hi @LWK , 

Annie here from the Loom Support team. I'm sorry you've had trouble getting in touch with us. Loom Support can be contacted through the Contact Form in your Loom Account (or if you can't log in, you can find a contact form at this link), which is why you weren't able to reach us through email.

I see that you've successfully opened a ticket and I'm escalating it to the responsible team to assist with the account deletion as soon as possible. 

[LWK]

I will be so enormously thankful once I can stop typing atlassian.com.

This is by far the worst user experience I have had through many years and I have done a lot of subscriptions. How can it be so hard, almost impossible, just to delete your own account. Everything on your site is slow and requires so many many clicks to navigate. 

When I have clicked on things on Atlassian for less than 2 minutes more than 10 browsers have opened. 

If you ever want to bother yourself with a complete useless struggle,  just do a subscription on your website and activate one single app. 

I just want this account and all of your emails to stop! Delete the whole thing including any information and send me a receipt when this war stops

[Tomislav Tobijas]

Hey @LWK ,

You can use this channel as well: Atlassian Support: Pricing, Billing & Licensing
Now, it can be a bit tricky to actually raise a request, but you can follow instructions from here: https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235086#M1487 👀

I'm curious, though - have you tried followings steps to delete your account from here: Delete your account?
If so, with which step/stage are you struggling? 🤔

Cheers,
Tobi

[LWK]

No, the steps do not work.
It won't let me delete it. Still saying:
User is last billing admin...

I cannot delete this goddamn admin function. I can't delete my account. 

I have contacted Atlassian directly stating this very disturbing matter that you cannot get rid of an account.

[Liam Do - DevSamurai]

Hi @LWK ,

You can reach out to Loom Support by following this post:

• Need help with your Loom account? Here’s how to contact Support (and get help faster)

Hope it helps 🙌
Liam

[LWK]

Not sure this will help. This is what I did before. I have contacted support and all their emails get back with this response: Nobody is currently surveying these emails - there I need to ask in the community. 

[LWK]

Just give me an email or information to whom I can contact to delete it all!
It does NOT WORK!