Can’t Find My Videos

[Payton Chitsey]

Hello there. I updated my email address on my loom account to a new email that I created. I had to update my app and then it made me login in again with my new email and now none of my old videos are there that I need for school. I really need some help with this. 

[Tomislav Tobijas]

Hey @Payton Chitsey ,

I can see someone notified the forum support team to check this out. Someone should get back to you within 2 business days.

Note that you can also contact Loom support directly by following the steps in this article: Need help with your Loom account? Here’s how to contact Support (and get help faster)

Anyway, your old Loom videos are probably okay and haven't been deleted - it's just a mismatch when it comes to which account they are 'tied to.'

Cheers,
Tobi