Loom

Hi there, I hope this finds you well. I found it really useful that Loom is now integrated with the rest of Atlassian products. However, I have difficulty logging in now, because my Atlassian accoun...

• loom

Hello Loom Support Team, I am subscribed to the Business plan as an individual user. Loom was working normally this morning, but suddenly my library stopped displaying, and I am unable to record. C...

• loom

Hi Loom Support, I’ve been using a Business plan as an individual user. This morning everything was working fine, but suddenly my workspace became unavailable and I can no longer record. I noticed th...

• cloud
• loom

Your Workspace is Unavailable Change your default workspace in Settings or contact your administrator, I only have one workspace so why am i seeing this? Does this mean others cannot see my videos? H...

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• loom

Hi guys! I am new to using Loom. I made an account because I noticed often times when applying for a Job they ask for an introductory video through Loom. I created an account today and its a free 14-...

• cloud
• loom

to post on loom its better to know abaut it before creating a context. 

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I don't have 50 content creators. I have a small handful of creators that would require a Loom seat. Do I need all 50 users licensed (paid) to just view the content/videos? I really don't want to set...

• loom

I would like to overlay an image from my own computer over a section of my loom video the same way that one can overlay Text, arrows and  boxes. Is this possible? Thanks for you help.

• cloud
• loom

Hello, My company changed domains on Google Workspace, and when I try to login in using "me@olddomain.com" it redirects me to "use Google" to login which autopopulates "me@newdomain.com". I am tryi...

• loom

I can start a new video if the sound is muted, but if it isn't I get a dropdown message starting with "oops..." and offering no additional help.  

• loom

I’m working on a project that will have over 1,000 personalized Loom videos for clients. After these videos are recorded, each one has its own unique share URL. For my workflow, I need to export all...

• loom

None of the videos I have recently tried to make are fully loading. I am using the chrome extension. I even downloaded the extension and reloaded it and am still having the same issue. I deleted the ...

• cloud
• loom

Everytime I try to login...it accepts my login and then brings me back to the login page. I have tried to reset my pw and that does go through but as I said, it keeps bringing me back to the login pa...

• loom

We're finding that videos aren't auto-transcribing, and even when told to transcribe, it's not doing anything. We've also noticed some buffering glitches. Clearly not performing well, but want to che...

• loom

I am not successful at recording unless I see a video tutorial.  Words describing the awesome features are great, but I am a visual learner.  Please consider recording some helping video. ...

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I want to cancel Loom. Please advise on how.  

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Loom embeds started failing recently when the iframe has explicit width, height, or aspect-ratio CSS/attributes set. This affects our production&nbsp...

• loom

Hi community, We are currently assessing the privacy implications of using Loom within our internal workflows — particularly for cross-functional collaboration (e.g., onboarding, product update...

• compliance
• gdpr
• loom

Je suis prélevé tous les mois alors que j’ai demandé d’annuler l’abonnement. Ça fait 3 mois que j’ai demandé l’annulation et que vous continuez à me prélever. Veuillez cesser autrement j’entamerai un...

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• loom

I am a new subscriber to the business AI plan and I am struggling with video quality.  I have a good webcam, but when selecting video quality in the desktop app I am often only offered 480p or l...

• loom

I was using Loom to record a Google Meet call. When I started recording, no one in the meeting could hear me, although they could before I started recording. When I stopped recording, they could hear...

• loom

After i finish recoreding my loom video on my mac it send me to a page that says " Loom is running a bit slower than usual. Contact support if this issue persists."   This issues has continu...

• loom

My college professor requests that I verify my SCHOOL email address with Loom to have unlimited length on screencast recordings. How do I verify my school email address?

• loom

if i downgrade a monthly business plan that i'm trialing, will any of my links sent via email get downgraded to the trial plan video duration length?  for example, i'll be making much longer vid...

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I have attempted to log into my Loom account to no avaial...continues to give me an error about validation/etc. I've tried every method recommended to fix but end up at an Atlassian account page that...

• loom