Loom

if i downgrade a monthly business plan that i'm trialing, will any of my links sent via email get downgraded to the trial plan video duration length?  for example, i'll be making much longer vid...

• business-plan
• downgrade
• free-trial
• jira
• jira-unknown-hosting-type
• +2 more tags...

I have attempted to log into my Loom account to no avaial...continues to give me an error about validation/etc. I've tried every method recommended to fix but end up at an Atlassian account page that...

• loom

Hey Loom Team!  I have online coaching business and I send every week loom videos as a check in to my clients.  Just want to ask, they can’t check the loom video after they checked it for...

• cloud
• loom

I try to set up a live presentation to my class I cannot get it  please set me up 

• cloud
• loom

Bonjour, je n'arrive pas à enregistrer de vidéo, j'ai ce message: Your Workspace is Unavailable Change your default workspace in Settings or contact your administrator to create a new workspac...

• cloud
• loom

I don't need this app & I want to delete my account & the app. I keep getting emails that I cannot delete. It says "error with deleting account." How do I delete it?  

• loom

I was an active user of Loom during the pandemic.  I'm returning to use it, and am really confused.  Is there an easy explanation of how to retrieve my files?  Is the app the same?&nbs...

• loom

All permissions are correct and reinstalled app multiple times as well as restarting the computer. Have anyone else been dealing with this issue? How did you solve it? This is Mac OS Apple M4 chip.&n...

• cloud
• loom

LOOM EN ESPAÑOL

• cloud
• loom

Hi, I've always used OAuth to login to Loom but it's started throwing an error and I've no way around it:   I've tried logging in via email and password (resetting the password) but I eve...

• loom

Just as I wrote above. It says it can't access it and I can attach a screenshot showing it. I don't have this issue in Firefox or Edge, just Chrome.

• camera
• loom
• microphone

I was using the external screens and the headphone while recording, but suddenly the audio of headphone got disconnected, and I got the message stating the mic has been disconnected, stop the recordi...

• cloud
• loom

hi,    in spite of the solution you provided on the site, I can't delete the loom app on my Apple device, due to security reasons (protected app). can you please help KR Mick

• cloud
• loom

Since the Loom - Atlassian move has happen i can't find my real account in loom All videos are gone, and when i sign in with old email i open a new account. I get added to a workspace where there ...

• cloud
• loom

This video: https://www.loom.com/share/22515ac3f8a44ad980e156ed6b72349f Has a description of what I am saying, and in edit mode shows the waveform. But when I play back the video there is no audi...

• cloud
• loom

I recorded a Loom video, and when I play it back there's no sound. I verified it's on in the player, and there is a transcript that is correct. When I download the video, there is sound. So it defini...

• audio
• cloud
• loom
• sound

I made an error when creating an account in Loom, as I accidentally activated a free trial, but I'm not interested in using it. I need to cancel the subscription now

• loom

All the sudden today my loom recordings have no sound. Everything I said is in the transcript so I know it recorded what I said but its not on the video. Using Mac OS desktop app. Worked fine yesterd...

• loom

Dear team at Loom. Since the recent Loom integration I'm having problems logging in my Loom account.

• loom

I haven't been able to login since the switch. I logged in with my Google account and that doesn't work. I waited to see if that was resolved and it has not been.   It's incredibly frustrating...

• loom

I’m contacting you regarding an urgent billing issue that occurred today. On [insert date] at 3:00 PM (Colombia time), I accidentally purchased the annual Loom plan instead of the monthly plan. This...

• cloud
• loom

Hi,    I've always logged into Loom with Google but now I get an incorrect login error message and I can't change my password as the email doesn't come through.    I've update...

• loom

Hello, quite upset customer here: I signed up for Loom on 10/24/2025 and was billed for my first month of $24 with my Apple Account + Apple Card (manually entered - no Apple Pay).    I...

• loom
• not%20applicable
• subscriptions-and-billing

Dear Loom Support Team, I’m contacting you regarding an issue with my recent subscription purchase. A few minutes ago, I was accidentally charged for the annual Loom plan, but I intended to subscri...

• loom

I used to be able to edit the title of a loom video right after I finished recording. As of about a week ago I can no longer do this. The title is auto-generated and readonly. Why?

• cloud
• loom