Community resources
Community resources
Community resources
Loom
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I've gone into billing and tried to cancel my subscription. I seem to be in an endless loop of help pages, but am unable to change the subscription from a monthly one. I...
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Hello, I have an account with you for a long time now. There must be something wrong with the email that is used and how things are connected with the atlassian id. I am so confu...
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Can someone help me speak to a human on this page so I can close my account, please?
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I signed up for 14 free days of Loom, as I needed to access a video, but it glitched and I was never able to access it (it wouldn't even let me select Loom as my app when entering this question!), an...
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I signed up for 14 free days of Loom, as I needed to access a video, but it glitched and I was never able to access it (it wouldn't even let me select Loom as my app when entering this question!), an...
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Hi all! I cannot access my account anymore after recent migration to Atlassian. Atlassian said that "I cannot access that content" right after login. How do I either have account access restore...
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The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team
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Can no longer record a custom window? Previous version allowed me to select a specific window to record but its no longer available..
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Loom Support- My Loom account is associated with an email account I no longer have access to. This means I am unable to login to edit this. Not being able to log in also means I am unable to request ...
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We keep getting this error despite being the admin, to log in to loom Please assist
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How do you hide the edit section to the right of videos? I've changed my settings but nothing works.
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Hey all! Having a whirlwind trying to login to Loom all of a sudden. Getting this error: Oh no...The following error happened during authentication:« Could not authenticate with ...
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How to get rid of this subscription after the trial. I dont want a subscription at all. Good news - you're now on a free 14-day Loom Business + AI trial. Your trial ends on Apr 27, 2026. Wha...
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Hi everyone, I'm running into a persistent login issue with Loom and hoping someone has experienced the same or found a fix. Every time I try to sign in using Google, I'm immediately redirected bac...
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I need to log in to my Loom account
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Hi, We are sharing one Loom-account in the company but we all have our own JIRA-accounts. Now it seems that we cannot login to our joint Loom-account. Why not? Have you updated this? How do we...
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Hello Community, I’m currently facing an issue accessing my previous workspace on Loom and would really appreciate your guidance. Despite support from Atlassian (Billing & Licensing Tea...
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Hello: I would like to record using Loom and my laptop camera and ideally once the recording is started I would like to be able to minimize the screen so that it can record in the background but we w...
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I am trying to login to my account, but ever since the integration last week, I can't login. My email is afoss@coastal.edu. It tells me the email is incorrect (which it is not). I tried to reset the ...
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Since the update, my recordings are no long showing my mouse cursor while recordings and its annoying since the viewers cannot see what i am referring to. I do NOT want to highlight mouse clicks (the...
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i keep trying to log in to my account and i get an "oh no" error message. it says to contact support
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Every time it records it doesn't publish in my dashboard and mic never works I tried swapping from headphones to earphones still doesn't work... Please if anyone can help I appreciate ...
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It's not detecting the audio: This message appears: "We are not able to detect any input from your microphone." I have the correct permissions, but I don't understand why it's not detecting it. Can...
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Hey I have been logged out of my Loom Account, which I actively use daily. When I try to login I get the following error notification: « Could not authenticate with Atlassian, please try ag...
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I have a loom personal account. I recorded many videos. My company made an account and I want to transfer the videos to that account but the "move" button only lets me move a video from within the sa...
