Loom

Hello I used to get links to videos and be able to save those videos to my watch later to view later. But recently despite doing nothing different, videos from that same person are not now appearing...

• cloud
• loom

why does nothing happen when i click record 

Many in my organization use Loom. I am trying to create a Loom account using my work email but when I get to the join a workspace or create a new workspace step, I get an error that says "Something w...

• cloud
• loom

Hi Atlassian Support, I would like to request a refund for the Loom Business + AI charges made after May 29, 2026. On May 29, I believed I had successfully cancelled/deactivated my Loom subscriptio...

• loom

I see loom has been gobbled up by this Atlassian corp. Just wanted loom and I will miss it. I saw somewhere that if I cancel my subscription, it just ends. Well, that's not fair. I want to cancel whe...

• loom

I tried Loom for a trial period, and now they are billing me using an old credit card linked to my Atlassian account.  I can't find where to cancel the subscription, even after going through all...

• cancel
• cloud
• loom

When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video. 

• loom
• rovo

I didn't subscribe to your services. How can I unsubscribe? I need a specific specialist who can help. Your services are not needed.  

• loom
• not%20applicable
• subscriptions-and-billing

I currently have a legacy loom account and I'm getting messages about removing creator-like people before it gets merged so I don't get charged for them. This person no longer works with me and I can...

• loom
• not%20applicable
• user-management

I need to cancel my account  

• loom

Will there be enhancements coming to the Loom admin section and will it ever go back to being embedded in the actual Loom site instead of pushing you over into a dilapidated atlassian admin page...

• admin
• atlassian
• loom

Loom account access lost after Atlassian migration   Hi Loom/Atlassian team,   I’m an existing Loom user and I have suddenly lost access to my original Loom account following the Atlass...

• loom

Hello, please help!!! I have a paid subscription on my gmail account to loom but I went to login one day and  somehow made a new account through google to another email. I've managed to access...

• loom

Dear Forum, I just asked this question, but I can not find it so I will asked again, if it's redundant: I am sorry. But for first time use of this forum, I find it quite confusing. however. I have...

• loom

I'm trying to pay for the service and only have a couple of days left in the trial before the subscription goes away. I put in all my info - I'm in the U.S. and have a U.S. bank - and cannot get the ...

• loom
• not%20applicable
• subscriptions-and-billing

You are billing me and taking fees for Loom and I dont have Loom, please stop this and refund my money  Invoice number: IN-007-708-876

• cloud
• loom

I have a recording that I need to save/clean somehow. There are 9 seconds where there is a strange noise NOT from my side of things but from LOOM that comes in over my voice. I can hear my voice unde...

• cloud
• loom

PLEASE PLEASE PLEASE add a timer to the video or a countdown of some sort cause I either go too short or too long never finding a decent middle ground without a dang timer.  Finally, can y'all...

• cloud
• loom

We have thousands of users and many recently started using Loom. A recent occurrence has been offboarded or soon to be offboarded users where we get requests to transfer ownership of their videos in ...

• loom

I am not able to get a code on my email anymore and it is impossible to get through a support ticket as I don't remember the site URL. How can I get in touch with a support staff?

• loom

i need to make a full screen video of just me talking. How do i do this so im not a bubble or box inside the desktop view? thanks!

• loom

I only need to do a couple of videos for job submissions. Is there a trial period for Loom?

• loom
• cloud
• confluence
• confluence-cloud
• trial
• +1 more tag...

Is there a trial period for one user with Loom?

• loom
• not%20applicable
• subscriptions-and-billing

I had a trial back in January, but due to unforseen circumstances, I never got to explore Loom. How do I get a restart on the 14 days? None of the emails I have received allow for replies, so I am un...

• cloud
• loom

Every time we launch the page, Loom cheerfully informs us: Join your team on Loom <user> and <n> others are using Loom... Yes, Loom. We know. We know our coworkers are using Loom. ...

• loom
• popup