Loom

Hello Atlassian Support Team, We accidentally added extra users to our account, and as a result, we were charged more than expected. We only need 1 user on the account, but we were charged for mult...

• loom
• subscriptions-and-billing

Yo usé Loom para grabar mi PlayBook en Universidad.Online. Quisiera más datos y continuar usando LOOM.  Estoy en Lima, Perú. Este playclass lo grabé con Loom básico: https://universidad.o...

• loom

I need to free up disk space. How can i do this without having to manually delete old vidoes?

• loom

We have an urgent issue. A former team member recorded several Loom videos that explain our product in detail. Since they left the company, we can no longer find or access these videos. We need these...

• loom
• urgent

Why is it so infuriatingly impossible to find a place where I can submit a support ticket? I'm signed in. I'm the admin for my paid account and there was a billing mistake and I'm ready to rage-cance...

• loom

I've uploaded a Zoom recording into Loom, which has worked fine, except for the fact that the screenshare from the Zoom call is not visible in Loom. I can see the screenshare fine in the Zoom recordi...

• cloud
• loom

When I click on Start recording for the desktop version of Loom I get a message; "oops, please try that again! We had an issue starting the recording. Please try again, and if you still encounte...

• cloud
• loom

Hi everyone, I’m embedding a Loom video on a SharePoint page using the embed/iFrame code. The video itself works, but when the page loads, Loom always shows the generic Loom preview image first. ...

• loom

We can't really use Loom without EU Data residency and we have TWC, we are ready to delete the current Loom workspace to get a new one with EU residency, how can that be achieved?

• loom

I am not able login with creditionals i am getting as error Oh no...The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the iss...

• loom

Hello there. I updated my email address on my loom account to a new email that I created. I had to update my app and then it made me login in again with my new email and now none of my old videos are...

• loom
• cloud

Im trying to re activate an old subscription but everywhere on my loom is showing error messages , is loom down ?

• loom

I can see the Loom app in my taskbar but when I "Select Area" to take a screengrab, nothing happens. What's going on? How can I fix this?

• cloud
• loom

I logged into the new Atlassian App, and none of my Loom videos are there. Where did they all go?   

• cloud
• loom

Since things have switched to Atlassian - my profile picture for my Loom recordings is blurry. I have tried uploading in different formats (png and jpeg), zooming in and out of the photo, etc. Still ...

• cloud
• loom

I have an older Loom account with content and I would like to merge it with my newer Loom account but I am not being prompted and cannot find where I do this. They share a Google log in.

• loom

Unable to find how to cancel my account and stop billing sent an email to billing with no response

• loom

I have been using loom happily for a long time, a while ago I got some confusing emails that lead me to believe I need to migrate to Atlassain. I created a new account and carried on. Today I have be...

• loom

We are currently facing an issue with video uploads in Jira tickets. When we upload a video, it either fails to upload or, in some cases, appears, and after refreshing the page, it does not work. How...

Why can' I set up loom to auto-record every meeting I'm invited to by members of my team/org? I am always in several meetings and my team members need to sometimes hold meetings without me. With rea...

• loom

I tried to update my billing information but it didn’t accept it.

• cloud
• loom

Hello, I lost access to my Loom workspace - ***@****.com (sign-in with Google), and now I see the message: “You no longer have workspaces with this account.” I believe this may be related to a works...

• loom

I am asking for immediate assistance with my account. I recently upgraded to a monthly subscription for $24 to remove the recording time limits for my tutorial videos. However, despite the successful...

• loom

When I try to login in/click sign up on loom - I get brought to a page that says the robots are setting you up on Loom, this will only take 1-2 minutes and the page loads across on a bar. When finish...

• loom

Hello,  I am currently a high school teacher with a Loom account provided by my division. I am changing jobs and will be working for a community college. I was wondering if it would be possible...

• loom
• cloud