Loom

Hi,  We are sharing one Loom-account in the company but we all have our own JIRA-accounts. Now it seems that we cannot login to our joint Loom-account. Why not? Have you updated this? How do we...

• atlassian-accounts
• loom
• not%20applicable

Hello Community, I’m currently facing an issue accessing my previous workspace on Loom and would really appreciate your guidance.   Despite support from Atlassian (Billing & Licensing Tea...

• loom

Hello: I would like to record using Loom and my laptop camera and ideally once the recording is started I would like to be able to minimize the screen so that it can record in the background but we w...

• loom

I am trying to login to my account, but ever since the integration last week, I can't login. My email is afoss@coastal.edu. It tells me the email is incorrect (which it is not). I tried to reset the ...

• loom

Since the update, my recordings are no long showing my mouse cursor while recordings and its annoying since the viewers cannot see what i am referring to. I do NOT want to highlight mouse clicks (the...

• loom

i keep trying to log in to my account and i get an "oh no" error message. it says to contact support 

• cloud
• loom

Every time it records it doesn't publish in my dashboard and mic never works I tried swapping from headphones to earphones still doesn't work...    Please if anyone can help I appreciate ...

• cloud
• loom

It's not detecting the audio: This message appears: "We are not able to detect any input from your microphone." I have the correct permissions, but I don't understand why it's not detecting it. Can...

• loom

Hey I have been logged out of my Loom Account, which I actively use daily. When I try to login I get the following error notification:  « Could not authenticate with Atlassian, please try ag...

• loom

I have a loom personal account. I recorded many videos. My company made an account and I want to transfer the videos to that account but the "move" button only lets me move a video from within the sa...

• cloud
• loom

I noticed Loom recently migrated to Atlassian, which prompted me to log back in. I'm in my account now, but it looks like it was downgraded from paid to basic. And I can't see my previous videos reco...

• cloud
• loom

How do I get logged in when it says to contact support but there is no way to contact support.  So afraid I have lost everything!

• cloud
• loom

Hello Loom Support Team, I hope you’re doing well. I’m reaching out because I noticed something unusual with my account today. I received a message that I had been logged out, and after logging bac...

• cloud
• loom

I've cleared my cache, I've updated my browser, and I did a full restart. I am still getting an error; The following error happened during authentication: « Could not authenticate with Atlassian...

• cloud
• loom

I am unable to access my Loom account anymore, as there is no password field. The system requires me to log in via Atlassian.  The email I am using for Loom is my old work email address, a...

• loom

Hey you guys did the whole loom transfer thing and i got the notification that i have to re-sign in.. every time i try the url says "about:blank#blocked" i even updated chrome...  i even trie...

• cloud
• loom

I have tried to delete my account but I am not allowed as it is saying I have an outstanding payment or something. I signed up to do a school project and I no longer need loom or atlassian. I do not ...

• loom

Our CPA shares a Loom link with us so we can access the video he made giving us personalized instructions on how our nonprofit organization should reconcile our accounting records.    As ...

• loom

My renewal notice indicates only 1 version of Loom to upgrade to. Is the correct?

• loom

Hey crew, I cant get my webcam to work when I am on META environment - had any of you had this issue? If so, please share how to fix

• loom

How can we cancel our subscription if we no longer have our admin login

• loom

Hello, I upgraded my Loom to the business version but ever since doing that, it won't auto-generate my video titles. I don't understand what happened, my videos are longer than 30 seconds (around 10...

• cloud
• loom

How do I add a powerpoint presentation to my video

• cloud
• loom

We have multiple looms that we use for some of our coursework as well as the onboarding process. When we migrate, I got the banner today, will we need to go through and change all of the links so vie...

• cloud
• loom

I recorded a video normally. Now, at the 30 second mark, the playback speed unexplainably accelerates. Thoughts?  

• loom