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User unable to log into Loom from enterprise Atlassian, message is "Please use your work email"
We have a user who is logged into Atlassian Confluence, yet when they go to open Loom, it's not recognizing that they are logged in and is saying "Please use your work email", even though he IS using his work email. He has tried this from an invite link and from a random Confluence page by going to the Loom app.
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Teamwork Collection
Hi, Could you please remve Teamwork Collection from my subscription. Thanks, Zobia
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Loom Workspace Unavailable – Unable to Record on Computer, but iPhone App Works
Hello, I'm having trouble accessing my Loom workspace on my computer and haven't been able to figure out how to fix it. I use my Google account to sign into Loom on both my computer (Google Chrome) and my iPhone. Here's the issue: When I try to record using the Loom Chrome extension, I receive this error: "Your Workspace…
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Locked out of account & cannot access admin Loom account since Atlassian integration
Hello dear Loom Support, this is kind of a tricky one, but severe nonetheless as I can no longer access our Loom account due to Atlassian logins. Basically paying for Business, even though I can only use Lite. I used to be logged into Loom with our official Marketing account (I am the only user/admin). This one had a…
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Loom Login Loop
Hi, I am stuck in a loop trying to access my Loom desktop account. I can login but when I try to record I am asked to login again - which fails. I've tried all the usual: – turned of extensions – cleared brower data – reinstalled Loom desktop app – opened online app first then tried to login again I can access the…
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Account upgraded to Business, but can't make videos longer than 5 min
Hey there, I've been struggling so bad with this Loom account. I need it to work ASAP! I have upgraded to a Business plan but I still see the 5 min recording limit. I believe there's an issue with my account, and need immediate support. Thanks.
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Are people expected to sign up to view videos with public links now?
Sharing links with people outside the organisation and it has been fine until today. All videos are set to anyone can view a link but now it seems people are prompted to sign up to view a video more than once? Is there any way around this? As alot of people who views these videos will require multiple attempts at watching…
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Is there a way to see or get Jira, Confluence links and other links right from video summary?
When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video.
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Subject: Request to deactivate and delete my Loom account
Subject: Request to deactivate and delete my Loom account Dear Loom Support Team, I would like to request that my Loom account be deactivated and permanently deleted. Account details: - Name: Anuka Gazara - Email address on the account: anuka@wwt.earth Please also cancel any active subscription and confirm that no further…
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Cannot log in for years (or alternatives?)
I originally signed up for Loom back when our company had a different name, so my account is tied to an old email address. We've since rebranded to [redacted] and our email domain changed as a result. I believe the old address was either [redac ted].com or [redacted].com — I can't remember which one off the top of my head,…
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I'm Having Issues with the new Loom App (v2.0.10)
I'm getting distorted audio in my recording after a few seconds of silence. My voice comes back distorted and low and then clears up after a few seconds. I've looked in settings and don't see anything I can toggle. Anybody else experiencing this?
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Loom meeting agent not joining multi‑org calls with multiple Loom tenants
Hi all, We’re seeing a recurring issue with the Loom meeting agent on multi‑organization calls and I’m trying to understand if this is expected behavior or a bug. Scenario * One recurring meeting with 7 people from 4 different organizations * 3 of those organizations use Loom and each has its own Loom meeting agent * When…
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Loom Notetaker Not Recording Zoom Meetings Despite Correct Auto-Record Settings
Hannah Boisvert31/Aug/26 05:02 PM Hi Arun Thanks for reaching out to Atlassian! I’m Hannah on the Scaled Sales team. I am happy to assist with this request! We appreciate your interest in Loom! Loom is a video communication tool designed for asynchronous work Loom Plan availability includes: Loom Starter is an excellent…
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My free trial has been upgraded to a premium plan and I can’t cancel the subscription.
Hello! Last month I signed up for a free trial and it was upgraded to a premium plan without me being notified. Now I’m being asked to pay $24, otherwise my account will be deleted. I don’t want the premium plan, but I can’t cancel the subscription, when I try, an error message appears. What should I do?
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Free Trial account is set to a business plan without noticing me per email
Just a question. My free trial account is set to a business plan without notifying me by email and my approval. I haven't set my payment details. In the Q&A is stated about the free trial: Once it ends, your account will automatically downgrade to Starter Free (unless you’ve added a credit card during the trial).…
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How can I downgrade my account?
I am trying to downgrade but it keeps saying 'Something Went Wrong'
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why can't I just cancel this subscription I didn't even know I had
Hello- I keep getting bumped all over regarding canceling a subscription I believed involved no payment. Anyone in a similar situation that can help me?
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Error Creating a workspace in Loom
When I try to create a workspace in Loom, I keep getting an error that says "Something went wrong. Please try again.", and if I press enter again, I see "This is name has already been taken" But then if I go to sign in again, I get requested to create and name a workspace again. What is causing this?
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Cant Access Loom (3 weeks) want a refund.
I have been trying to migrate to loom and access my old loom videos or even start a loom recording, it has been HOURS of dealing with bugs. I want out. Refund me and let me move on, Zoom does everything just as well and it is no hassle. Oh, and i cannot get to support anywere - loom or atlassian. How do i get my refund?
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Loom Meeting Note Taker
I was wondering if the Loom team ever intends to create a Loom meeting note taker that isn't a bot in a meeting. Many note taking applications are now creating something that records screen and/or audio on the persons laptop or mobile. Is there ever a plan or considered roadmap item?
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Cancel Loom account / subscription? Why is it so hard?!?
I didn't want to sign up for this account ever! I don't know how it happened, but somehow I did. I want this subscription cancelled immediately!! I don't owe anything, because I never used it!!!! [Post edited by moderator to adhere to Community Guidelines.]
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Reactivate Loom account
Hi, How do I reactivate my Loom account and restore my videos?
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How to cancel Loom account tied to me after leaving company
I had an account with Loom when I was leading Marketing for my previous company. When the company sold, the employees were immediately let go. I had no access to my account or email to switch the Loom account over to manage or cancel the account. It is renewing while charging my credit card. I can't seem to submit a…
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Merge Loom AI recap with Agenda page
Hi! We are wondering how to merge the Loom transcript and AI recap with our meeting protocols that we create upfront to note down all the agenda points? Our meeting protocols are basically a table with column A (title + notes of the agenda point) and column B (output discussed in the meeting, eg. decisions, tasks, etc.)…
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How to exit and save the Loom video when in the editor
I am unable to send a Loom video without the video editor showing on the left side of the screen. Any suggestions on how to get rid of the video editor, so it doesn't show up when the person I'm sending the video to opens the video?