Opsgenie

My team is just getting started with incidents and are currently creating/managing incidents manually. We are mostly wanting them for post-incident analysis and reporting for now. The problem is that...

• cloud
• incident
• opsgenie

My use case is that I want to create an alert if a job event has failed.  I do realize that the current functionality for Job Event isn't listed https://docs.opsgenie.com/docs/gitlab-inte...

• cloud
• gitlab
• opsgenie

Current I use OpsGenie with Prometheus and I have a big problem. Alertmanager creates new alert and after a while it closes this alert during this operation opsgenie always creates new alerts, not de...

• cloud
• opsgenie

Does anyone have any use cases using the Email Notification Templates? Not being able to carry the priority of the issue in the subject along with not having the ability to pass through the name of t...

• opsgenie

Hi, I've just done a OpsGenie to JSD integration. Our use case for JSD is that we have a number of external customers sandboxed by organisation serviced by one central support team. We use project a...

• opsgenie

Hi, I've just added OpsGenie to a Jira Cloud Service Desk. Our service desk is I would like OpsGenie to comment on a ticket when it is acknowledged but I would like the comment to be internal only.&...

• opsgenie

Hi, I am pretty new to this an I hope someone can help me out here.. I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instruction...

• opsgenie
• zabbix

Hi, I only inform opsgenie support   doc: https://docs.opsgenie.com/docs/oec-running Clone the repository with git clone https://github.com/opsgenie/OEC.git Run docker build . -t OEC ...

• feedback-forum
• opsgenie

So for alerts with P1 to P5 tags on Prometheus, alerts are being received by Opsgenie but alerts tagged as "warning", it will never received by Opsgenie, how do I configure Prometheus or Opsgenie so ...

• alert
• cloud
• opsgenie
• prometheus

Hi, 1. How system can send notification in case incident reopened by new associate alert? Is it possible? 2. When incident created, Opsgenie is sending notification using escalation policy team...

• alert
• incident
• opsgenie

Good morning, I'm trying to set OpsGenie notification every time Jira ticket is transitioned to Blocker (P1). There's no issue one a new ticket is created with this priority but if someone change af...

• opsgenie

Hi all, 1. I can make many relationships between internal services in one team, but what is the impact they will have on alerts and incidents? 2. Is it possible to create one big team and add two...

• opsgenie
• team

We are trying to integrate Opsgenie with MS Teams and following the guide supplied by Opsgenie team https://docs.opsgenie.com/docs/msteams-integration but the problem is when we are trying ...

• opsgenie

Hi, I was not able to find solution here.   How can I set up notifications to all in escalation policy each time the alert deduplication count is increased?   Thanks, Lukasz

• alert
• duplicate
• notification
• opsgenie

Hello, Please help me. Spent too much time with no success! I am unable to integrate from Opsgenie to Jira service desk. However, integration from JSD to Opsgenie is working. I have done the integ...

• opsgenie

I've been looking over the documentation for this integration (Jira Software Cloud) and the various settings in the integration in OpsGenie but can't see one that allows for setting the priority of a...

• cloud
• jira-cloud
• opsgenie

Hi all! I'm having troubles getting OpsGenie alerts (any manual or auto) to create a ticket in next-gen service desk (cloud). I have Service Desk to OpsGenie working though. Is there good step by st...

• jira-service-desk
• opsgenie

I've created an email integration where an alert will be created and prioritized based on the subject.   Here is the Subject from the Debug Logs: "Incident Assigned: ID: [IR244691] Pr...

• opsgenie
• regex

Hi, Please let me know the list of endpoints the OEC connects to, so that I could open the relevant firewall rules from internal network.  Apart from Opsgenie api url, I could see, OEC tries t...

• cloud
• opsgenie

I have read the documentation for Opsgenie/Solarwinds integration.  My trigger action is working, but my reset action is not working.  Has anyone had success with Solarwinds? I know that t...

• cloud
• opsgenie

We'd like to configure Central Notification Templates using the OpsGenie API but couldn't find it mentioned in the API documentation. How can this be achieved?

• opsgenie
• rest-api

Given that OpsGenie is a cloud product and that the Australia is not a region that is accessible, I need to understand what data OpsGenie stores, especially if our incidents write data that is deemed...

• opsgenie

Is it possible to automatically assign an Alert to the person that acknowledges the Alert?  Or to the person that is on-call?

• opsgenie

When an alert is escalated, does the notification state the alert has been escalated?  We have three levels of escalation.  If the first person does not acknowledge the alert, it goes to a ...

• opsgenie

Is the best practice for JSD <-> Opsgenie integration to create a dedicated account in JSD for opsgenie to use?   Is there a downside to using a users credentials for this integratio...

• jira-service-desk
• opsgenie