Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,005
Community Members
 
Community Events
165
Community Groups

What data is stored in OpsGenie

Edited
Mark Higgins Community Leader Apr 22, 2020

Given that OpsGenie is a cloud product and that the Australia is not a region that is accessible, I need to understand what data OpsGenie stores, especially if our incidents write data that is deemed not permitted to leave Australia.

1 answer

0 votes
Kate Clavet Atlassian Team Apr 27, 2020

Hi @Mark Higgins, great question! Opsgenie stores any data is being sent to it according to the data retention timeline of the plan being used. Something that may be worth looking into for your use case, in which you don't want to send certain data into the cloud (outside of Australia) is Edge Encryption. Edge Encryption for Opsgenie encrypts your data so that Opsgenie never receives the raw payload directly. You host the encryption app in your own environment, the app bridges Opsgenie and 3rd-party tools. Alert details are only decrypted and displayed in your browser after you send a request to the encryption application. You can read more about that here: 

https://community.atlassian.com/t5/Opsgenie-articles/Worried-about-Data-Privacy-You-might-be-interested-in-Edge/ba-p/1163155 

Let me know if you need anything else! 
-Kate 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

245 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you