Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,892
Community Members
 
Community Events
165
Community Groups

Opsgenie Escalation Notifications

When an alert is escalated, does the notification state the alert has been escalated?  We have three levels of escalation.  If the first person does not acknowledge the alert, it goes to a second person.  I'd like the next person to know they are getting an escalation, rather than a basic notification.  If the next person knows the alert has passed to the second ( or third person ) because it was unacknowledged, they will know it needs an immediate response.

Does this happen by default or is this something that can be done?

1 answer

1 accepted

0 votes
Answer accepted
Kate Clavet Atlassian Team Apr 20, 2020

Hi @Scott Wright thanks for your question. There is a feature request filed for this already for the team to evaluate. The idea is that if you're getting an alert notification whether it be an escalation or otherwise you should be acting on it as soon as possible. I do see the value in seeing if it is escalated or not though. 

If your teams are feeling overwhelmed with alerts it might be good to take a look at the way that the alert priorities are set, and to set up a routing rule that doesn't notify team members of informational or low priority alerts that can wait until the next day. You may have already done this of course but mentioning just in case! Let me know if you need help with anything else. 


Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

238 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you