I'm trying to set OpsGenie notification every time Jira ticket is transitioned to Blocker (P1). There's no issue one a new ticket is created with this priority but if someone change afterwards there's no way to receive the alert. What I'm missing?
Thanks in advance.
Hi @Contact_IT ,
Sounds like the Jira ticket is transitioned to Blocker after it is created - so instead of the condition being;
Event Equals jira:issue_created -> it should be Event Equals jira:issue_updated
Below is an example of a log that shows the priority being increased after the ticket is created, and the event being updated (not created):
These logs can be reviewed under the Settings tab. I would suggest on your end also reviewing your logs when testing.
You may see a similar error like in my screenshot; "Skipping incomingData, no matching actions found" - which means the data being sent from Jira is not matching what's configured in your integration's Create Alert action filter conditions:
Let us know if you have any other questions after reviewing these suggestions and testing!
Now I'm able to receive alerts if I change priority thanks to issue_updated
Unfortunately I can't receive alerts when ticket is reopened, transition from closed to reopened does not work as expected
I'm not able to see any trace on the logs when ticket is transitioned from closed to reopened although I have configured the event trigger
On Jira Webhook side I have this configured:
Any suggestion about what can be done?
Hi @Contact_IT ,
Glad the issue_updated solved the initial problem!
As for your Webhook - it does not look like your JQL accounts for the ticket being reopened; triggering the Webhook when this action is taken on the alert. Which is most likely why you cannot find any logs in Opsgenie since we're not receiving anything from Jira.
I ran a few tests on my end and we can receive the reopened status for both Jira and JSD:
So it's really all dependent on what issues / statuses are triggering the Webhook on the Jira side - as well making sure your Opsgenie filters look for these statuses to create alerts
(or filter on whatever action needs to be taken).
I'd suggest using a simpler JQL to test to ensure you can create an alert in Opsgenie when a ticket is reopened - then continue fine-tuning it. Let us know again if you run into any other questions or issues though! =)
Thanks for making Remote Summit such a big success! As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...
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