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1. How system can send notification in case incident reopened by new associate alert? Is it possible?
2. When incident created, Opsgenie is sending notification using escalation policy team settings using "Owner alert" (R). And it will be happens until "Owner alert" does not Ack.
So my question is: how user can Ack "Owner alert" from incident page?
1. Yes, it's possible.
Note this will only work based on your admin policy configuration.
2. This majorly depends on the admin policy configuration, but you can easily close the incident by clicking "Ack".