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How to notify about incident reopened? How to "Ack" related alert via incident?


1. How system can send notification in case incident reopened by new associate alert? Is it possible?

2. When incident created, Opsgenie is sending notification using escalation policy team settings using "Owner alert" (R). And it will be happens until "Owner alert" does not Ack.
So my question is: how user can Ack "Owner alert" from incident page?

1 answer

0 votes
Michael Kimathi _AC Nairobi_ Kenya_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 06, 2020

Hi Vladimir,

1. Yes, it's possible.

  • Go to Opsgenie
  • Locate the closed alert 
  • Under the dropdown menu, select reopen.
  • If you like to create ownership then you can click create ownership button and assign it to yourself.

Note this will only work based on your admin policy configuration.

2. This majorly depends on the admin policy configuration, but you can easily close the incident by clicking "Ack".



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