Zabbix integration - how to acknowledge

Fabian May 28, 2020

Hi,

I am pretty new to this an I hope someone can help me out here..

I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instructions: https://www.zabbix.com/documentation/current/manual/config/notifications/media/webhook/opsgenie

It works, but I don't know how to get the revese way working. I want the problem in zabbix to be acknowledged when I acknowledge it in opsgenie. In the activity log I don't see any action bringing this information back to the zabbix server.

Many thanks in advance

Fabian

 

2 answers

0 votes
Chris Forkner September 29, 2020

For those coming here from Google, the script from the RPM for Zabbix is missing a parameter for the acknowledge API command to Zabbix.

 

 post_params = {
"jsonrpc": "2.0",
"id": 1,
"method": "event.acknowledge",
"params": {
"eventids": queue_message["alert"]["details"]["eventId"],
"message": "Acknowledged by " + alert_response.json()['data']['report'][
'acknowledgedBy'] + " via Opsgenie"
}
}


Needs the "action": 6, line added

 

 post_params = {
"jsonrpc": "2.0",
"id": 1,
"method": "event.acknowledge",
"params": {
"eventids": queue_message["alert"]["details"]["eventId"],
"action": 6,
"message": "Acknowledged by " + alert_response.json()['data']['report'][
'acknowledgedBy'] + " via Opsgenie"
}
}

 

Once we added this, the acknowledge worked as expected.

0 votes
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2020

Hi @Fabian ,

 

This requires you to configure Opsgenie Edge Connector (OEC) in order to send actions back to Zabbix from Opsgenie. OEC is part of the plugin that you install from the zabbix integration doc .

 

The Opsgenie -> Zabbix communication is only available on Standard and Enterprise plans.

 

So you can follow the steps in this section which covers how to setup the Opsgenie -> Zabbix part via OEC. 

 

Hope that helps! 

 

Thanks,

Samir

Fabian June 5, 2020

Hi Samir,

thanks for the tip. We have the Standard plan and I did everything in the documentation. In the logs on the zabbix server I can see that something is happening when i acknowledge a problem in opsgenie.

 

Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: #033[37mDEBUG#033[0m[2020-06-05T15:11:43.465693047+02:00] Action[Acknowledge] execution of message[ed50a287-50fc-4f25-b61a-a4d6bd574ee6] with entityId[65de72c7-69d6-46f7-9291-d1057e2aad33-1591362686944] failed: exit status 1 Stderr: Traceback (most recent call last):
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 138, in <module>
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: main()
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 115, in main
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: auth = login_to_zabbix(username, password, url)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 55, in login_to_zabbix
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: logging.debug(LOG_PREFIX + " login response: " + str(login_result.status_code) + " " + str(login_result.json()))
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/local/lib/python3.6/site-packages/requests/models.py", line 898, in json
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: return complexjson.loads(self.text, **kwargs)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/__init__.py", line 354, in loads
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: return _default_decoder.decode(s)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/decoder.py", line 339, in decode
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: obj, end = self.raw_decode(s, idx=_w(s, 0).end())
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/decoder.py", line 357, in raw_decode
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: raise JSONDecodeError("Expecting value", s, err.value) from None
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

 

My /home/opsgenie/oec/conf/config.json looks like this:

{
"apiKey": "xxxxxx",
"baseUrl": "https://api.eu.opsgenie.com",
"logLevel": "DEBUG",
"globalArgs": [],
"globalFlags": {
"command_url": "https://mydomain.com/zabbix/api_jsonrpc.php",
"user": "opsgenie",
"password": "xxxxx"
},
"actionMappings": {
"Acknowledge": {
"filepath": "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py",
"sourceType": "local",
"environmentVariables": [],
"stdout": "/home/opsgenie/oec/output/output.txt"
}
},
"pollerConf": {
"pollingWaitIntervalInMillis": 100,
"visibilityTimeoutInSec": 30,
"maxNumberOfMessages": 10
},
"poolConf": {
"maxNumberOfWorker": 12,
"minNumberOfWorker": 4,
"monitoringPeriodInMillis": 15000,
"keepAliveTimeInMillis": 6000,
"queueSize": 0
}
}

 

Can you help me? I have no clue what to do with the logs..

Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2020

Hi @Fabian - Can you come into support via the in-app chat (blue bubble in bottom right of screen when logged into OG) or submitting a ticket through getsupport.atlassian.com and we'll be able to work with you.

 

Thanks,

Samir

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