Zabbix integration - how to acknowledge

[Fabian]

Hi,

I am pretty new to this an I hope someone can help me out here..

I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instructions: https://www.zabbix.com/documentation/current/manual/config/notifications/media/webhook/opsgenie

It works, but I don't know how to get the revese way working. I want the problem in zabbix to be acknowledged when I acknowledge it in opsgenie. In the activity log I don't see any action bringing this information back to the zabbix server.

Many thanks in advance

Fabian

[Chris Forkner]

For those coming here from Google, the script from the RPM for Zabbix is missing a parameter for the acknowledge API command to Zabbix.

 post_params = {
  "jsonrpc": "2.0",
  "id": 1,
  "method": "event.acknowledge",
  "params": {
    "eventids": queue_message["alert"]["details"]["eventId"],
    "message": "Acknowledged by " + alert_response.json()['data']['report'][
        'acknowledgedBy'] + " via Opsgenie"
  }
}

Needs the "action": 6, line added

 post_params = {
  "jsonrpc": "2.0",
  "id": 1,
  "method": "event.acknowledge",
  "params": {
    "eventids": queue_message["alert"]["details"]["eventId"],
    "action": 6,
    "message": "Acknowledged by " + alert_response.json()['data']['report'][
        'acknowledgedBy'] + " via Opsgenie"
  }
}

Once we added this, the acknowledge worked as expected.

[Samir]

Hi @Fabian ,

This requires you to configure Opsgenie Edge Connector (OEC) in order to send actions back to Zabbix from Opsgenie. OEC is part of the plugin that you install from the zabbix integration doc .

The Opsgenie -> Zabbix communication is only available on Standard and Enterprise plans.

So you can follow the steps in this section which covers how to setup the Opsgenie -> Zabbix part via OEC. 

Hope that helps! 

Thanks,

Samir

[Fabian]

Hi Samir,

thanks for the tip. We have the Standard plan and I did everything in the documentation. In the logs on the zabbix server I can see that something is happening when i acknowledge a problem in opsgenie.

Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: #033[37mDEBUG#033[0m[2020-06-05T15:11:43.465693047+02:00] Action[Acknowledge] execution of message[ed50a287-50fc-4f25-b61a-a4d6bd574ee6] with entityId[65de72c7-69d6-46f7-9291-d1057e2aad33-1591362686944] failed: exit status 1 Stderr: Traceback (most recent call last):
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 138, in <module>
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: main()
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 115, in main
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: auth = login_to_zabbix(username, password, url)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 55, in login_to_zabbix
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: logging.debug(LOG_PREFIX + " login response: " + str(login_result.status_code) + " " + str(login_result.json()))
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/local/lib/python3.6/site-packages/requests/models.py", line 898, in json
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: return complexjson.loads(self.text, **kwargs)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/__init__.py", line 354, in loads
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: return _default_decoder.decode(s)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/decoder.py", line 339, in decode
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: obj, end = self.raw_decode(s, idx=_w(s, 0).end())
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/decoder.py", line 357, in raw_decode
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: raise JSONDecodeError("Expecting value", s, err.value) from None
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

My /home/opsgenie/oec/conf/config.json looks like this:

{
"apiKey": "xxxxxx",
"baseUrl": "https://api.eu.opsgenie.com",
"logLevel": "DEBUG",
"globalArgs": [],
"globalFlags": {
"command_url": "https://mydomain.com/zabbix/api_jsonrpc.php",
"user": "opsgenie",
"password": "xxxxx"
},
"actionMappings": {
"Acknowledge": {
"filepath": "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py",
"sourceType": "local",
"environmentVariables": [],
"stdout": "/home/opsgenie/oec/output/output.txt"
}
},
"pollerConf": {
"pollingWaitIntervalInMillis": 100,
"visibilityTimeoutInSec": 30,
"maxNumberOfMessages": 10
},
"poolConf": {
"maxNumberOfWorker": 12,
"minNumberOfWorker": 4,
"monitoringPeriodInMillis": 15000,
"keepAliveTimeInMillis": 6000,
"queueSize": 0
}
}

Can you help me? I have no clue what to do with the logs..

[Samir]

Hi @Fabian - Can you come into support via the in-app chat (blue bubble in bottom right of screen when logged into OG) or submitting a ticket through getsupport.atlassian.com and we'll be able to work with you.

Thanks,

Samir