Zabbix integration - how to acknowledge

Question

Hi,

I am pretty new to this an I hope someone can help me out here..

I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instructions: https://www.zabbix.com/documentation/current/manual/config/notifications/media/webhook/opsgenie

It works, but I don't know how to get the revese way working. I want the problem in zabbix to be acknowledged when I acknowledge it in opsgenie. In the activity log I don't see any action bringing this information back to the zabbix server.

Many thanks in advance

Fabian

Chris Forkner · Answer

For those coming here from Google, the script from the RPM for Zabbix is missing a parameter for the acknowledge API command to Zabbix.

post_params = {
  "jsonrpc": "2.0",
  "id": 1,
  "method": "event.acknowledge",
  "params": {
    "eventids": queue_message["alert"]["details"]["eventId"],
    "message": "Acknowledged by " + alert_response.json()['data']['report'][
        'acknowledgedBy'] + " via Opsgenie"
  }
}

Needs the "action": 6, line added

post_params = {
  "jsonrpc": "2.0",
  "id": 1,
  "method": "event.acknowledge",
  "params": {
    "eventids": queue_message["alert"]["details"]["eventId"],
    "action": 6,
    "message": "Acknowledged by " + alert_response.json()['data']['report'][
        'acknowledgedBy'] + " via Opsgenie"
  }
}

Once we added this, the acknowledge worked as expected.

Samir · Answer

Hi @Fabian - Can you come into support via the in-app chat (blue bubble in bottom right of screen when logged into OG) or submitting a ticket through getsupport.atlassian.com and we'll be able to work with you.

Thanks,

Samir

Fabian_g7qbtq · Answer

Hi Samir,

thanks for the tip. We have the Standard plan and I did everything in the documentation. In the logs on the zabbix server I can see that something is happening when i acknowledge a problem in opsgenie.

Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: #033[37mDEBUG#033[0m[2020-06-05T15:11:43.465693047+02:00] Action[Acknowledge] execution of message[ed50a287-50fc-4f25-b61a-a4d6bd574ee6] with entityId[65de72c7-69d6-46f7-9291-d1057e2aad33-1591362686944] failed: exit status 1 Stderr: Traceback (most recent call last):
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 138, in <module>
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: main()
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 115, in main
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: auth = login_to_zabbix(username, password, url)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 55, in login_to_zabbix
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: logging.debug(LOG_PREFIX + " login response: " + str(login_result.status_code) + " " + str(login_result.json()))
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/local/lib/python3.6/site-packages/requests/models.py", line 898, in json
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: return complexjson.loads(self.text, **kwargs)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/__init__.py", line 354, in loads
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: return _default_decoder.decode(s)
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/decoder.py", line 339, in decode
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: obj, end = self.raw_decode(s, idx=_w(s, 0).end())
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: File "/usr/lib64/python3.6/json/decoder.py", line 357, in raw_decode
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: raise JSONDecodeError("Expecting value", s, err.value) from None
Jun 5 15:11:43 zabbix OpsgenieEdgeConnector[14059]: json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

My /home/opsgenie/oec/conf/config.json looks like this:

{
"apiKey": "xxxxxx",
"baseUrl": "https://api.eu.opsgenie.com",
"logLevel": "DEBUG",
"globalArgs": [],
"globalFlags": {
"command_url": "https://mydomain.com/zabbix/api_jsonrpc.php",
"user": "opsgenie",
"password": "xxxxx"
},
"actionMappings": {
"Acknowledge": {
"filepath": "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py",
"sourceType": "local",
"environmentVariables": [],
"stdout": "/home/opsgenie/oec/output/output.txt"
}
},
"pollerConf": {
"pollingWaitIntervalInMillis": 100,
"visibilityTimeoutInSec": 30,
"maxNumberOfMessages": 10
},
"poolConf": {
"maxNumberOfWorker": 12,
"minNumberOfWorker": 4,
"monitoringPeriodInMillis": 15000,
"keepAliveTimeInMillis": 6000,
"queueSize": 0
}
}

Can you help me? I have no clue what to do with the logs..