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Opsgenie Solarwinds Integration - Alerts not getting closed

I have read the documentation for Opsgenie/Solarwinds integration.  My trigger action is working, but my reset action is not working.  Has anyone had success with Solarwinds?

I know that the hook between the open and close is the alias definition, but something is not working.

My trigger action

ActionType=Create&
alias=${N=Alerting;M=AlertObjectID}-${N=Alerting;M=AlertID}&
ObjectID=${N=Alerting;M=AlertObjectID}&
NodeName=${NodeName}&
AlertID=${N=Alerting;M=AlertID}&
AlertDefID=${N=Alerting;M=AlertDefID}&
AlertName=${N=Alerting;M=AlertName}&
AlertMessage=${N=Alerting;M=AlertMessage}&
AlertDescription=${N=Alerting;M=AlertDescription}&
AlertDetailsUrl=${N=Alerting;M=AlertDetailsUrl}&
DownTime=${N=Alerting;M=DownTime}&
AcknowledgeUrl=${N=Alerting;M=AcknowledgeUrl}&
Acknowledged=${N=Alerting;M=Acknowledged}&
AcknowledgedBy=${N=Alerting;M=AcknowledgedBy}&
AcknowledgedTime=${N=Alerting;M=AcknowledgedTime;F=DateTime}&
AlertTriggerCount=${N=Alerting;M=AlertTriggerCount}&
AlertTriggerTime=${N=Alerting;M=AlertTriggerTime;F=DateTime}&
LastEdit=${N=Alerting;M=LastEdit;F=DateTime}&
ObjectType=${N=Alerting;M=ObjectType}&
Severity=${N=Alerting;M=Severity}&
TimeOfDay=${N=Alerting;M=TimeOfDay}&
DateTime=${N=Generic;M=DateTime;F=DateTime}&
responders=<comma_separated_list_of_responders>&
tags=<comma_separated_list_of_tags>

 

Reset Action:

alias=${N=Alerting;M=AlertObjectID}-${N=Alerting;M=AlertID}&ActionType=Close

 

1 answer

Hello @Scott_Wright

 

It does sound like your Opsgenie does not have a matching rule for your reset action, so that trigger for "reset" might be getting stuck in your "create" action. We'll be happy to help you configure your instance to how you want it, feel free to contact us at Customer Support for additional assistance!

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