Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSD account for Opsgenie integration

Is the best practice for JSD <-> Opsgenie integration to create a dedicated account in JSD for opsgenie to use?  

Is there a downside to using a users credentials for this integration?

Does the JSD account that I use need to be an administrator?

1 answer

2 votes
Samir Atlassian Team Apr 21, 2020

Hi @ewhite  - the user that you specify in the integration is Opsgenie will be shown as the "reporter" on the issue in Jira that Opsgenie is created. So it's really up to you, if you want your user to be shown as the reporter for issues that Opsgenie creates, you can use your own user credentials (just make sure you create an api token for your user to use as the password).

 

Whichever user account you use just needs to have the permissions to create/edit issues on that project. So it's the same concept as if you were creating an issue through the Jira UI.

 

Hope that helps.

 

Thanks,

Samir

I am using Jira Server, so API key is not an option.  I suspect I will have to create a dedicated user for this integration, as actually users have password expiry.  Do you know what the best practice for this is?  Would I need to use a JSD license for this dedicated user?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Opsgenie and Amazon team up to launch new DevOps Guru integration - now available!

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...

309 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you