When a external client creates a ticket, for example carlos@contoso.com The automation creates a ticket that the owner is carlos. If I need add some request participants that's are externals ...
Hi, I need advice on integrating some kind of document template so that when a user is receiving new hardware or returning a used one, I could print a release, acceptance document from the jira issue...
Hi all, Here is my ideal: I want to move issues from our service management project (into a new software project) that we have labelled as 'future consideration', such as new feature requests that w...
How can a User of a Project view list of ticket and filter by PRIORITY ( highest, high etc) - they can only filter by ticket number now. I need to add Priority
Hello, When creating a ticket on JSM portal is the user able to customize his fields using the smart formatting bar. exactly like the comments? These are text customized fields on JSM.
Hi! Basically title. I know that you can add this field @ ticket creation for the reporter to fill out. However, I wish to display Components @ customer portal for created tickets - visible to the...
we have a new user "Removed" who is not receiving invitation email from atlassian. Earlier we have sent the invite that was blocked by our email filtering system which we resolved and now he is rece...
Hello! I'd like to ask you if you have available the Time Reports and Bamboo HR integration. I am asking in case of days off, our employees have to log time off in both time reports and bamboo and I...
Hi I use service management portal and proforma form to implement payment request. While user click the request via service management portal, the form will display and let user to...
All, I need to resolve/close all old tickets older then perticuler date in JIRA Service Management. How can I achecive this? Regards Brijesh
Does have someone experience in integrate Jira Service Management with Azure DevOps? Do I need third party interface?
Здравствуйте! Подскажите, пожалуйста, как ограничить доступ клиенту к проекту? На данный момент клиент видит в личном кабинете все проекты компании, а необходимо предоставить доступ тол...
Hi Team, In JSD when the workflow transition is being changed from "Work In Progress" to "Waiting for client response" in the attachment section we are seeing a continuous error message as "...
How do I add customers to the Jira project so they can track their support requests/issues from start to finish? But I don't want customers to have to sign up or be invited to Jira as that would be a...
One of our Jira projects is organized like this: * Epic X * Task 1 * Task 2 * Task 3 * Epic Y &nbs...
I am trying to create an automation that will add a sub Task to a Story when a new bug is created that blocks the linked story. (I know you can create sub bugs as a type, but that is not an opt...
We recently discovered that our customer email channel had an OAuth 2.0 error that prevented emails from being processed. It just needed re-authorization to resolve, but upon further investigation, w...
Hi, I'm currently trying to compare the number of days between two custom-field and a hardcoded number of days. The two custom fields are "Leaving date" and "Coming back date". By using the smart v...
Is there anywhere I can go for a comprehensive list of Project level permissions? I need a list of these permissions that are not Global permissions and do not impact global settings. Any help...
Hi We have client set up with a number of users The client would like the following ability 1. User A submits a ticket 2. We work on ticket and submit a response 3. User A notifies or assi...
点击项目设置,然后点击电子邮件请求进去提示没有适合电子邮件通道的请求类型。还有通道那的电子邮件怎么启用?
En Jira service management en el Proyecto en la sección del panel izquierdo en CONOCIMIENTO -> Informes -> personalizados cómo se puede filtrar por los agentes designados al proyecto. Como por...
Hi there We are trying to implement JSM workflow at the moment, but stuck on how to implement automation from a Service request to an Existing Board What we have so far : JSM Project A&nbs...
Hi Insight shows 0 Object Count for all schemas But there are objects in the database Re indexing insight takes 58 seconds and nothing changes after that. How do I fix this?
Hi! I am trying to set up very simple automation. We're getting mail to support mailbox with alias from the product: product.support@company.com Ticket is being created, Request participan...
User | Count |
---|---|
16 | |
8 | |
8 | |
8 | |
8 | |
8 |
Subject | Author | Posted |
---|---|---|
8m ago | ||
12m ago | ||
30m ago | ||
4 hours ago | ||
yesterday |