Hi, Is thereany way to view incidentsof allprojects in oneplace Thanks Hema
Automation - Create a new Global rule When I try to edit the details of a rule - I cannot edit The Scope of the rule. It has one project I can work with, and I need to work with multiple projects. ...
Hi All, I'm looking to see if it's possible to prevent the creation of a ticket based on the email address domain or title. I have an automation set up to close out tickets based on titles, but we g...
I would like to set a custom field (drop down list) which content depends on the request type selected. Is it posible to do this? Thank you
We currently have email requests configured in our service project with several different alias addresses that would automatically create request tickets. I would like to add a component to a ti...
Hi, We have a single and a multi-select field on a JSD project. And those fields contain lot of values which needs to be updated regularly every week. Is there a way we could auto update them via a...
I am trying to add a request type/option to have an external team member submit a request for a software project on Jira. I have done this before with Service Projects but cannot find how to do so, o...
Hi, We are using jira service management standard subscription. Our global automation limit is not enough for us. At this time we are not going to upgrade premium. Are there any plugins to h...
There is an article about login-free portal for Jira Service Desk It's mentioned that agents see the new request channel type Anonymous Portal. Is it possible to make it not anonymous...
Incident Request type has drop down lists for Operational and Product Categorizations. How/where can you edit the contents of the drop down? I found this topic from 2017, but am unable to se...
Good afternoon, I think I am facing a bug or a problem regarding fields in screen. Already checked in field configuration, screen schemes, screen etc. First of all we have a sim...
Hello all, I have a question regarding the order of appearance for KB articles in Jira Service Desk portal. I am aware of the "smart graph" technology which is - if I am informed correctly - ab...
I can't access the projects anymore... Every time I try to access them I see the error below: I already tried to log out but it's still happening the same error.
Hello Team, We have an email XYZ email registered to JIRA - https://XYZ.atlassian.net/ We usually receive a ticket generated in JIRA whenever we receive emails to our mailbox. But toda...
Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal). I need this from "Notification ON" automatically not "Notification OFF"...
Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal). I need this from "Notification ON" automatically not "Notification OFF"...
Hello Experts, I have a question regarding the attribute linking between the Insight object item. I have a server named Server1 with a 4-port Ethernet, and I also have a 24-port Ethernet...
Hallo! Wir möchten unseren Kunden zum Jira Service Management hinzufügen, aber leider funktioniert das nicht. Er erhält keine Einladung. Woran kann das liegen? Danke und LG Irmella
Any queries submitted by email are not being received on the Jira Service Management Portal. Are we missing any customisation?
Hello, how can i change the Timezone in the Customer Portal of Jira Service Management (Cloud) I want to change from AM/PM to the German Timezone so instead of 2:00 PM --> 14:00 Thank...
I want to use the change calendar for incidents https://support.atlassian.com/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/ It seems to only work for changes, ...
Hello everyone, I have a question regarding automations on jira. We have jira connected to our gitlab but it seems that automation rules to transition issues doesn't work. We have set up thr...
Wanted to get thoughts on if anyone has been able to configure permissions in next-gen SD. These are the two requirements my team needs in next-gen. Users (reporters) who raise tickets can only see...
Hola Buena tarde, soy nueva en esto y quisiera saber como podria instalar jira service management dentro de nuestro servidor; si alguien me pudiera orientar me seria de gran ayuda.
Hello, using the new automation way, how do I automatically transition the status of a ticket between Waiting for Customer and Waiting for Support every time a public comment is added to the t...
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