How to bulk resolve/close old tickets

[Brijesh Pathak]

All,

I need to resolve/close all old tickets older then perticuler date in JIRA Service Management.

How can I achecive this?

Regards

Brijesh

[Dave Liao · Accepted solution]

@Brijesh Pathak - hi Brijesh!

You can search for tickets within your desired date range (using JQL, probably).

Bulk edit those issues. Specifically, transition the issues to a "done" status.

[Dave Liao]

Here are a possible set of steps;

1. Click "search" (upper-right)
2. Click Issues
3. If using a Basic search, pick the project/s you care about
4. Then, pick "More", then choose "Created" (if you don't see that field) then choose your date range.

After, click "..." then bulk change.

Then read this article on how you can transition multiple issues to closure: https://support.atlassian.com/jira-software-cloud/docs/edit-multiple-issues-at-the-same-time/

[Brijesh Pathak]

Thanks Much Liao

Appreciate your quick help

[Dave Liao]

You're welcome, Pathak! 🙏