When a user attempts to log a service desk issue, the ajax wheel spins and nothing happens. No issue is created. Upon using the js console, I can see an error thrown: AJS.contextPath()...
Dear community, Is it possible to setup JIRA ServiceDesk as a mutli-tenant solution ? Our objective is to be able to serve mutliple clients without sharing information (segregation) Do ...
I'm looking for a way to update SD tickets every 30 minutes with a current status. Is this trivially doable?
Hi, We are evaluating to migrate from Zendesk to JIRA Service Desk, One of the things we do with Zendesk is to allow our customers to log in using the same credentials they use to our sys...
JIRA Service Desk ********************* I created a portal with the following structure: - Main page - Menu Sub Menu 1 ...
We are using JIRA Service Desk, and do get all of our support issues by mail. This is working fine. But, if the email is html formatted, with tables, inline images etc, these are not displayed...
Hi guys, How can I allow unrestricted access to issues so all customers within a project can see an issue raised by other customers? Many Thanks, Siva
Sender/Customer (a member of Service Desk Customers ROLE) emailed to get a ticket created. After she got an email notification, she replied the email, which should be added as a comment to...
Are there any Survey tools or Add-on for JIRA Service Desk? We want to implement a survey when we close the service request.
Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?
Why is "Delete Issues" permission mandatory (recommended) on a Service Desk Project? Screen Shot 2015-06-17 at 8.43.15 AM.png We'd like to prevent SD agents from accidentally (or on purpose) deleti...
In service desk: Will it be possible to assign sub-task to collaborators?
Hi, we are looking for a way to automaticly set due date (for example once a day) according to SLA Time to resolution from SD. Is there any way to do this? Also for clonned issues. Regards, Pawel ...
i have created a notification scheme where mails are sent to multiple users for events like - 'issue created,resolves and commented' the notifications are being sent alright when sent through admin ...
Hello, This will need a bit more explaining to make a point... We have, for example, two different KPIs (SLAs), one for Blocker incidents and one for the rest. The ticket was acknowledged wi...
i have made a custom notification scheme for my project and am trying to send notifications to multiple users for events like 'issue created' , 'issue commented' , and 'issue resolved'. i am receivi...
Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."
Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service...
We use JIRA Service Desk, but don't use the email functionality. I'd like to use JEMH for system integration purposes (Issues created by a customer system) How do I resolve the permission conflicts...
We dont get any email in our email channel. I have checked the connection to our email server in JIRA several times. And it always says everything looks good. When delete the email adress and set it...
Is there a wy to send the Service Desk Email Processing Log (JIRA->Addons->JIRA ServiceDesk->Email Settings->View Log->Processing Log) daily to an Mailaccount? Or just to send the fai...
An user can not create an issue via some specific customer portal views. When an error occurred, I got the message below in catalina.out. "http-bio-8080-exec-21 DEBUG XXXXX 1343x1...
Dear Support, my clients are not receiving any email notifications after I respond to their issues. I would like to send a notifications to their email address after every support response. I have...
i have made a custom notification scheme but i am not receiving the notifications as per the same. for eg- on event issue commented: i have set a user to be notified but no such mail is being sent.....
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