Amanda,
To change an issue status you should hit one of the workflow transition buttons at the top bar (refer the screenshot below).
Screen Shot 2015-06-16 at 12.13.11 PM.png
There are other ways to change an issue status such using bulk change.
Hope it helps!
Cheers
L.F
Hi Luciano,
Thank you for getting back with me. I didn't have the option to manually change the status when I selected 'Respond to customer' the status automatically changed. Do you happen to have a screenshot of where I can select the status options? For example, I would like to change the status to 'Requires Additional Resource' but when I select 'Respond to customer' I do not have any additional options to choose from. Status.png
Hi Amanda, you are referring to the standard ootb workflow. A jira administrator can create an own custom workflow for you with transitions, automation rules & status based on your requirements. BR! Dennis
If you don't want to create custom workflow for Service Desk, and just want manually to change the status, you can try automation rules
Now when you go write internal comment "Toggle Status" to ticket, the worfklow status changes from "Waiting for Support" to "Waiting for Customer" and vice versa
Hello Amanda,
Another thing I would like to note is that all JIRA status can only be changed to another status via "transitions". When you are in an issue, you will only see the buttons for the transitions that are available from that status. For example, the "Respond to customer" was a transition that moved the issue from its previous status to its current status of "waiting for support". If you do not see any more transition buttons in this status, this is because the current workflow you have set does not have any transitions out of this status.
Let us know if you have more questions on this!
-Vincent
Not there. Now what?
not there in menu
Instead of writing about it, I thought it might make sense to show it. Please take a look at this video.
You can change the status of an issue even if there is not a defined transition for it. It involves exporting the issue as a CSV, editing the CSV, and then re-importing it. See the steps below.
Jira server has no option to export to CSV.
After you do a JQL search you should see it under the export menu.
Thanks! I was looking in the issue itself.
https://support.atlassian.com/confluence-cloud/
I asked a jira rep to help and he did it for me, nice!
Damn, that means I don't get to see the solution
Nice one, that's thinking outside the box Or inside 5 boxes as this case may be.
When using workflows is there a way to set the status of an issue from the issue view without going through each step?
e.g. work flow is 1,2,3,4,5 is there a way to go from 1 to 5 without having to set 1 to 2, then 2 to 3 etc..
Thank you Timo, loving this workaround.
You have to ad a transition from status 1 to status 5 to achieve this or use simplified workflows where you can change from every status to every other status.
The idea of transitions is to control from which status you can change to another status.
...
All,
I could NOT get the "Accepted Answer" to work, or any of the others, as I found them to be WAY too complicated, for me, so I opted for something "Dirt Simple" here.
Here is a VERY simple and easy way to change status back to "Not Started" here.
But, this is a bit "dirty" so it may not be for all.
1. Change from "In Progress" to "Completed" here.
2. Change from "Completed" to "Re-Open" here.
3. See the status is back to "Not Started" here.
4. Done.
This works great for me, and just use a comment to explain the Completed/ReOpen here.
Note, our workflow is stock and simple for Tasks...
> Not Started, >In Progress, > Completed
Yes, I admit, our process is a bit "loose"...
...but...
...it works, it is simple, it is quick, it is easy, and it is sufficient.
Working software over comprehensive documentation.
HTH.
Thanks.
-- Mark Kamoski
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