Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service Desk or is it a global setting?
Yes. You can change the global settings.
if you want to change for a particular workflow just do the following:
Add a 'Update Issue Field' post function to the 'create' transition.
Make sure to add this post function to the number 1 spot - before the issue is created. :
The following will be processed after the transition occurs
IN Jira Service Desk I have found a way to set the Issue Priority default value (not the default set of values) when customer submits the value. That is done via
Service Desk >> (your specific service desk) >> Settings >> (your Request Type of choice) >> Edit Fields
Add field "Priority" and submitted when issue is created as a hidden field. In that case JIra SD asks for a default value.
My following question. Is it possible to make this happen - the preset value/default value is shown if you chose to create an issue independent of issue type directly from JIRA (outside of JIRA SD)?
How about using Behaviour? You can set a behavior to run only on a specific Project and Issue type. Then you can limit which Priority Options that can be used for that specific issue type. In my example below If issue type is "bug" the only priorities in the drop down menu are "low and "High".
1. Create a new behavior
2. Select the Project(s) and Issue Type(s) impacted
3. Create Initializer script:
import static com.atlassian.jira.issue.IssueFieldConstants.PRIORITY
def constantsManager = ComponentAccessor.getConstantsManager()
def userUtil = ComponentAccessor.getUserUtil()
def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
def allowedPriorities = [:];
//limit priority to priority low and high. ***Check the priority id on your instance
def priorities = [10, 11];
for(int i=0; i<priorities.size(); i++)
def object = constantsManager.getPriorityObject(priorities[i].toString());
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