You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service Desk or is it a global setting?
Regards
Rik
Hi Rik,
Please take a look on this article to see how to change the default priority. :smile:
-- Arthur Gonçalves
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Arthur, can you quote the relevant section?
The only reference to "default" that I see in that page is this:
JIRA applications come with a set of default priorities
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Yes. You can change the global settings.
or
if you want to change for a particular workflow just do the following:
Add a 'Update Issue Field' post function to the 'create' transition.
Make sure to add this post function to the number 1 spot - before the issue is created. :
example:
The following will be processed after the transition occurs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Genius !
This solution has to by integrated on the Atlassian doc
Thank you Adrian
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
this is good but it will also force the priority set in the post function even if the user sets the value. Is there a way to only use the set value if the user doesnt set it themselves .. on workflow by workflow basis rather than for all workflows via the global setting
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
IN Jira Service Desk I have found a way to set the Issue Priority default value (not the default set of values) when customer submits the value. That is done via
Service Desk >> (your specific service desk) >> Settings >> (your Request Type of choice) >> Edit Fields
Add field "Priority" and submitted when issue is created as a hidden field. In that case JIra SD asks for a default value.
My following question. Is it possible to make this happen - the preset value/default value is shown if you chose to create an issue independent of issue type directly from JIRA (outside of JIRA SD)?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
That is via the create screen in JIRA Screen scheme for current SD JIra project.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Log on as an administrator.
Find the admin part and issue section,you can find "Priorities" under "Issue Attributes",then set default priority you want.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
For next-gen projects;
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thx for the answer. To push this further can I set this default priority for just jiras in one specific project or to specific jira types within a project? so not to affect the priority on other jiras of other projects ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I have this same question. Can I change the default priority based on issue type?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
hmmm... tricky.
How about using Behaviour? You can set a behavior to run only on a specific Project and Issue type. Then you can limit which Priority Options that can be used for that specific issue type. In my example below If issue type is "bug" the only priorities in the drop down menu are "low and "High".
1. Create a new behavior
2. Select the Project(s) and Issue Type(s) impacted
3. Create Initializer script:
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.sal.api.user.UserManager
import static com.atlassian.jira.issue.IssueFieldConstants.PRIORITY
def constantsManager = ComponentAccessor.getConstantsManager()
def userUtil = ComponentAccessor.getUserUtil()
log.debug ComponentAccessor.getComponent(UserManager)
def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
def allowedPriorities = [:];
//limit priority to priority low and high. ***Check the priority id on your instance
def priorities = [10, 11];
for(int i=0; i<priorities.size(); i++)
{
def object = constantsManager.getPriorityObject(priorities[i].toString());
allowedPriorities.put(object.id, object.name);
}
getFieldById(PRIORITY).setFieldOptions(allowedPriorities)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you for your detailled response. Unfortunately I'm not a developer... more a user so not sure what to do with the code you provided.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In the 'Edit priority scheme' screen (Administration -> Issues -> Priority schemes), there is an option called 'Default priority'. Be aware that you cannot edit the default priority scheme, so you will need to copy it or create a new one.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I do not see Priority schemes as an option....
I am an admin please help.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In the server version -
Go to Project Settings, Select Summary. If you go all the way down, you should be able to see the Priorities and the Priority Scheme associated with your project
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.