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Can I change the default priority of new issues?

Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service Desk or is it a global setting?



8 answers

2 accepted

Yes.  You can change the global settings.


if you want to change for a particular workflow just do the following: 

Add a 'Update Issue Field'  post function to the 'create' transition.

Make sure to add this post function to the number 1 spot - before the issue is created. : 


The following will be processed after the transition occurs

  1. The Priority of the issue will be set to High.
  2. Creates the issue originally.
  3. Re-index an issue to keep indexes in sync with the database.

Genius !


This solution has to by integrated on the Atlassian doc


Thank you Adrian

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This is a great piece of information thanks for sharing!

this is good but it will also force the priority set in the post function even if the user sets the value. Is there a way to only use the set value if the user doesnt set it themselves .. on workflow by workflow basis rather than for all workflows via the global setting 

7 votes
Answer accepted

Hi Rik,

Please take a look on this article to see how to change the default priority. smile

-- Arthur Gonçalves

I overlooked that section :)

Arthur, can you quote the relevant section?

The only reference to "default" that I see in that page is this:

JIRA applications come with a set of default priorities

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@Arthur Gonçalves maybe the article is changed? I can't find that either.

IN Jira Service Desk I have found a way to set the Issue Priority default value (not the default set of values) when customer submits the value. That is done via
Service Desk >> (your specific service desk) >> Settings >> (your Request Type of choice) >> Edit Fields

Add field "Priority" and submitted when issue is created as a hidden field. In that case JIra SD asks for a default value.

My following question. Is it possible to make this happen - the preset value/default value is shown if you chose to create an issue independent of issue type directly from JIRA (outside of JIRA SD)?


That is via the create screen in JIRA Screen scheme for current SD JIra project.

For next-gen projects;

  1. Project Settings
  2. Issue Types
  3. Select related type
  4. Select priority
  5. There is an option "Default priority"

Screen Shot 2019-12-20 at 09.33.51.png

Log on as an administrator.

Find the admin part and issue section,you can find "Priorities" under "Issue Attributes",then set default priority you want.

Thx for the answer. To push this further can I set this default priority for just jiras in one specific project or to specific jira types within a project? so not to affect the priority on other jiras of other projects ?

I have this same question. Can I change the default priority based on issue type?

hmmm... tricky.

How about using Behaviour?  You can set a behavior to run only on a specific Project and Issue type.    Then you can limit which Priority Options that can be used for that specific issue type.   In my example below If issue type is "bug"  the only priorities  in the drop down menu are "low and "High".     

1. Create a new behavior

2. Select the Project(s) and Issue Type(s) impacted 

3. Create Initializer script: 

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.sal.api.user.UserManager

import static com.atlassian.jira.issue.IssueFieldConstants.PRIORITY
def constantsManager = ComponentAccessor.getConstantsManager()

def userUtil = ComponentAccessor.getUserUtil()
log.debug ComponentAccessor.getComponent(UserManager)

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();

def allowedPriorities = [:];
//limit priority to priority low and high.  ***Check the priority id on your instance
def priorities = [10, 11];
for(int i=0; i<priorities.size(); i++)
def object = constantsManager.getPriorityObject(priorities[i].toString());


Thank you for your detailled response. Unfortunately I'm not a developer... more a user so not sure what to do with the code you provided.

For Cloud "Classic" projects..

  1. Go to Settings > Issues
  2. In the left col, under "Issue Attributes" select Priorities
    This screen you can create and manage the different Priorities
  3. On the far right, click on Default next to the Priority you want set for new issues.

In the 'Edit priority scheme' screen (Administration -> Issues -> Priority schemes), there is an option called 'Default priority'. Be aware that you cannot edit the default priority scheme, so you will need to copy it or create a new one.

I do not see Priority schemes as an option....

I am an admin please help.

In the server version -

Go to Project Settings, Select Summary.  If you go all the way down, you should be able to see the Priorities and the Priority Scheme associated with your projectCapture.PNG

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