Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Respond notifications

Daniel Gore
Daniel Gore
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 10, 2015

Dear Support,

my clients are not receiving any email notifications after I respond to their issues.
I would like to send a notifications to their email address after every support response.

I have the default settings and notifications are ON. Am I missing something?

 

 

Answer
Watch
Like Be the first to like this
443 views

2 answers

0 votes
Paulo Junior
Paulo Junior
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 10, 2015

Try asking one of your colleagues to open a test issue and check if the email goes through every time you answer to it.

Reply
0 votes
Paulo Junior
Paulo Junior
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 10, 2015

Have a look at your notification scheme. Also, are those clients from the same company, where they use the same email server? If yes their email server might be blocking JIRA emails, otherwise I would suggest you to open a support ticket at support.atlassian.com

 

Cheers,

Paulo

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events