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Can i see sub tasks on the service desk ticket?

Frode Haugland
Frode Haugland Jun 18, 2015

Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?

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Marcus Silveira
Marcus Silveira Atlassian Team Jun 18, 2015

Hi Frode,

Currently we cannot add subtasks to Service Desk Request Types.

Also, issues will only be displayed in the customer portal if they have a request type associated, so that will prevent sub-tasks from being displayed.

Cheers

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fbeck_br
fbeck_br Oct 28, 2015

Also, all comments of sub-tasks are INTERNAL, even the interface shows "Respond to customer". bad interface design... :(

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