halight.atlassian.net: Temporary failure in name resolution

[Christopher Carvalho]

Hello team

We are a Platinum Atlassian partner that offers integration between software, like Jira to Azure DevOps, Jira to Asana, Hubspot to Zendesk and etc...

One of our customers is experiencing the following error when trying to run our Jira Cloud app:

" halight.atlassian.net: Temporary failure in name resolution "

How can we check if this is an issue related to our product or Atlassian?

Thanks!

[Trudy Claspill]

Hello @Christopher Carvalho 

Is the client accessing your app through Jira or directly through a separate interface?

Is that site name the same as the Jira site that the client uses? Is there confirmation that the specified site is directly accessible?

Does your app run on a separate host, with networking separate from the Atlassian Cloud infrastructure?

If the site is directly accessible, that suggest the problem is with you app, or the host/networking where your app is running.