Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

service desk agents notifications

i have created a notification scheme where mails are sent to multiple users for events like - 'issue created,resolves and commented'

the notifications are being sent alright when sent through admin login but no such notification is being sent when an agent comments or resolves the issue.

what should be done to turn notifications on from agent's end??

1 answer

0 votes
Paulo Hennig Atlassian Team Jun 15, 2015

Hello Ankit,

Not sure how you set your notification scheme, could you kindly give a try on the Notification Helper and check if you get additional information on the Issue Resolved (An example) for a specific JSD Agent.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,116 views 25 37
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you