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How can we hide JIRA Service Desk's Onboarding help popups?

Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."

2 answers

No response to this?  I would like to know as well. 

0 votes

Hi guys, 

Sorry about the late response, but basically once you follow through the whole "training steps" in JIRA Service Desk, those boxes should go away. If you'd like to change this directly on the database, you can run the following queries:

SELECT * FROM propertyentry WHERE lower(property_key) LIKE 'chaperone:sd-eval-tour:%';
UPDATE propertystring SET propertyvalue = '["portal-preview","created-issue"]' WHERE id = (ID from the previous select);


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