Hi! On my service desk, when I try to mention an user, I type the first letter of the name of my user after @ but there is no auto complete. As consequences the auto complete disappears at the secon...
So lots of customer service solutions, like UserVoice, have small snippets of code that all you to put that into your application to create customer service issues particularly taking screenshots and...
We have a JIRA instance within firewall with JIRA service Desk plugin installed. We are planning to provide access to JIRA Service Desk to our customers but we are not ready to expose the J...
I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know? In the 3rd party automation plugin, you could set cron sc...
Hello, I'd like to make the queues in a JIRA Service Desk sortable. The agents should be able to sort the queues on every field shown. Kind regards, Marco Spindler
Hi all Let's say I have Service Desk 1 and Service Desk 2 I would like define some users as agents for SD1 and a few another users for SD2 How ever, agents from SD1 should not be able to see ticke...
An example would be: More than one issue of "My Internet is down" applies a comment of: "This issue is currently being worked on."
Good day! I am trying to understand the logic on how JIRA project permissions and JIRA Service Desk permissions work together. In the default JIRA Service Desk Project permissions I can see that 'B...
I have a project and a Service Desk portal for an organization we are working with, with 4 customers from that same organization. How can I give them the ability to see other customers tickets so the...
For some reason service desk sends out 2 notification emails to the reporter about a comment added by support. One comes from the agent that responded to the issue and the second one comes from proje...
Hi! It could be a silly question, but I can't find how changing the language interface. For my Agent, ok I go on the profile, I see the language under "Preference" but when I click on Modify, I get...
I'm in the process of evaluating new Service Desk version v2 (Agent based model, Customers are free). We want to allow our Customers to see info on their submitted tickets via Dashboard.&n...
I would like to add the JIRA Service Desk add-on to our current production JIRA instance. However, before I do that, I would like to know what the impact is, if any, to CPU, MEM and Storage by adding...
Hi! I'm using JIRA Service Desk using response by mail. Here is an example: My customer create a ticket My support team receive a notification for this new ticket My support team respond to the ...
As expressed in https://confluence.atlassian.com/display/SERVICEDESK/Configuring+public+signup I want to enable public sign up (customer sign up) for my service desk. and i studied the e...
Hello, I set up JIRA service desk in cloud in spanish language. I configured it to notificate with an e-mail when a comment to the customer is done. The client receive the e-mail correctly, but some...
Hello, I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue ch...
Hi We (want to) use JIRA Service Desk under 1.x pricing/license. At the moment, we only want to use the SLA's for two out of 60 JIRA projects. I therefore do not want to confuse all my JIRA Projecta...
I would like to create a PagerDuty incident every time a customer creates an issue of a certain type (Fault) on JIRA Service Desk. So I have created a JIRA user with the email address provided by Pag...
We are setting up the service desk portal for a customer of ours. We do not want to give them access to Dashboards within the project nor to be able to use the create function from the project pag...
Hi We are using JIRA Service Desk 1.2.7 (with the old pricing model) on JIRA 6.3.15. We plan to upgrade to JIRA 6.4. Unfortunately, I cannot find JIRA Service Desk 1.x for JIRA 6.4! Am I forced to ...
Hi I would like to automatically Change the Assignee to the developer that was working on the bug when Transitioning the Workflow. I see that I can change the Assignee to the reporter, d...
JIRA Service Desk ********************* Acess portal customer ***************************** I created a portal with the following structure: - Main page - Menu &...
Can JIRA Service Desk show the queue to Customers as well as to agents? Is it true that only agents can see the queues? Is there a way to show this to customers? I know I could define q...
Hi, in cloud JIRA SD with agents, collaborators, customers I want to know if there's a way to: allow collaborators load worklog in issues created from SD allow SD agent assign issues to collabora...
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